ERP Support Specialist

Globe 24-7 is seeking an ERP Support Specialist in Kolwezi, Congo. The role involves managing the ERP Support team, ensuring timely closure of support tickets, providing technical support and training for ERP users, and managing installations and maintenance. Candidates should have a bachelor's degree in IT or a related field, SAP ERP certification, and relevant experience. Preference is given to candidates with the right to work in the DRC.
ERP Support Specialist

The Company
Our client operates on a large-scale copper and cobalt deposits, both open pit and underground, with high-grade mineral reserves. Metals production is conducted using up-to-date metallurgical processing. They are one of the world's largest diversified natural resource companies, producing and marketing over 90 commodities worldwide. The company's operations include copper, zinc, nickel, cobalt, and precious metals mining.

The Responsibilities
• Manages the ERP Support team
• Manages SAP SME role for warehousing at two sites
• Ensure all support and project related tickets are closed on time for both sites
• Manages and assist in all reporting requirements for both sites
• Raising critical project and software issues to the IS Manager
• Ensuring full change management process is followed for each system or reporting change
• Establishing ERP needs via business process analysis and consultation
• Providing technical support and training ERP end users for both sites
• Preparing development progress updates and documenting ERP, system and information systems processes (including services provided)
• Keeping abreast of the latest ERP and system upgrades and offerings
• To capture or validate data in the ERP and other applications
• Manage all on site installations, repairs, maintenance and testing.
• Understand user requirements and make appropriate recommendations

The Requirements
• A bachelor's degree in information technology, computer science or similar preferred.
• Certification in SAP ERP business process integration is critical
• At least 2 years experience as an ERP specialist in a related industry
• A background in business administration, project management, or a related field.
• In-depth knowledge of ERP development tools, coding languages, and business processes
• In depth knowledge of SAP modules i.e.FICO, PM, HRM, MM
• 3-4 years work experience in Support or Other Support function or a customer service oriented, call center environment.
• Proven experience in software implementations
• Experience in Systems management tools

General
• Preference will be given to candidates with the right to work in the DRC.
• As part of equal opportunities, diversity, equity and inclusion program, female applications are strongly encouraged.

The Rewards
The position offers a competitive remuneration package.

Contact Us
Please apply directly by submitting your resume, preferably as a Microsoft Word document.