Engagement Communications Manager

Jump is seeking an Engagement Communications Manager to enhance client programmes by growing the member community through digital communications. Responsibilities include creating engaging content, designing digital assets, managing newsletters, and analyzing performance data. The ideal candidate should have 1-2 years of relevant experience, strong communication skills, and a passion for environmental sustainability. The role is based in the United Kingdom and part of a supportive team.
Job Title: Engagement/Communications Manager

Reports to: Engagement Director

Please note we have extended the application deadline to 26th February 2025.

Jump is the UK’s leading provider of engagement programmes for sustainability and our Mission
is to empower & motivate people to take action for a sustainable future. We believe people
have the power to build a better world and so we’re all about driving positive behaviour
change, from energy saving in the workplace, minimising waste and sustainable travel means.

Our clients include NHS Trusts, universities, companies and local authorities. Our innovative
programmes have won many awards, and our ambitious, friendly team is growing.

Working at Jump is interesting, exciting, rewarding and not without its share of challenges.
It’s a can-do culture – you need to be solutions-oriented with a positive approach to work.

Your Role in Our Mission:

We are looking for someone to join the Jump Engagement Team. The role
contributes to the successful delivery of client programmes by growing our member community.
This means increasing the number of members and active members on our digital programmes
through digital communications and promotion, re-engagement initiatives and new programme
features.

You’ll be self-motivated, able to work on your own initiative and have experience of creating
both written and visual content for digital communications. You’ll have a user-centric
perspective and apply this when thinking about messages and platform design.

You’ll be comfortable quickly learning new systems to manage our platforms, and be able to work
at pace. You’ll have a creative mindset and be enthusiastic about our ethos.

We’re incorporating AI increasingly into our processes, so knowledge and enthusiasm in this
area is welcome.

Every day will be different, and we’ll train you in what we do and why, but you must already
have the commitment and drive. We’re a small, supportive and friendly team that delivers big
things and the ability to work collaboratively is a must.

Due to our industry, a passion for environmental sustainability is valuable.

Key Responsibilities:
• Create engaging written content for digital communications for a wide range of audiences
• Design digital assets for a range of channels, including social media, newsletters and our
web platforms using Canva and Adobe Creative Cloud.
• Deliver digital newsletters by utilising Mailchimp to manage contact lists, send
communications and track performance.
• Use our Content Management System to manage, enhance and update our client platforms.
Knowledge of HTML/CSS useful.
• Edit and proof-read content.
• Compile and analyse data to review and improve performance of communications and engagement
initiatives.
• Manage and prioritise own workload to ensure all content is delivered for clients on time.
• Nurture, communicate with and present to clients, supporting the Client Success Managers.
• Actively contribute to the Engagement Team, and wider Jump team, to improve our services
and product for users and client base.

Essential Skills:
• 1-2 years of experience working in a communication or engagement role.
• Excellent spoken and written English, and able to generate content for diverse audiences.
• Strong ability to create and proof visual assets that are engaging and impactful for
multiple channels including social media, posters, emails.
• Awareness of graphic design, including using Adobe Creative Cloud and Canva.
• Excellent time management skills to successfully manage competing priorities and busy
periods.
• Ability to pick up new systems and processes quickly.
• Excellent interpersonal skills.
• Comfortable presenting internally and to clients, in-person and online.
• A critical mind-set to enhance our processes and initiatives to achieve our goals.

Our offer to you:

Job type: Full-time, Permanent

Starting salary: £28,000 per annum

Holiday: 22 days per annum (increasing by one day each year, up to maximum of 30)

Probationary period: 3 months

Hybrid working: 50:50 working from home (1 office day a week if based over 50 miles from the
office in Clapham, London)

Additional benefits:
• Employee ownership - share in the ownership of Jump through our Employee Ownership Trust
(EOT).
• Annual staff bonus based on company performance.
• Flexible working around core hours (10am – 4pm Mon-Fri)
• Early Friday finish (4pm)
• Employee Discounts
• Cycle 2 Work Scheme
• Employee Assistance Programme
• Retailer Discounts
• Compassionate Leave
• Sustainable Holiday Travel Days
• Staff “Net Zero Challenge” Rewards Scheme
• Opportunity for a 4-week sabbatical leave at 10% pay after 2 years of employment.
• Paid volunteering day each year and time off to donate blood.

Jump into your career:

At Jump, we value Empathy, Impact, Innovation, Fun, Collaboration, and Entrepreneurial Spirit –
but most of all we want you to feel comfortable being yourself. We are committed to creating an
inclusive culture which truly embraces diversity because it sparks creativity and innovation.

We welcome applications from all people regardless of background, identity and/or belief. We
particularly encourage applications from disabled and/or BAME (black, Asian and minority
ethnic) candidates, as these groups are under-represented throughout the technology and
sustainability industry.

We also recognise that we’re not perfect. So, if there’s anything about our recruitment process
that could be adapted or adjusted to improve it then please let us know.

Join our community and help us empower & motivate people to take action for a sustainable
future.