Energy Wise Home - Field Technician

Franklin Energy is hiring a Field Technician in New Bern, NC, responsible for the installation and service of Direct Load Control devices in residential markets. The role involves basic HVAC knowledge, electrical and mechanical tasks, and ensuring compliance with company standards. Candidates should have a high school diploma and 1-3 years of relevant experience. The position requires teamwork, professionalism, and may involve occasional weekend travel.
Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution.

Position Summary

This position is responsible for performing the installation, removal, modification, inspection, and/or service of a specific type or set of types of Direct Load Control devices while exhibiting safe, courtesy, and helpful behavior and maintaining compliance with company standards. Services are targeted to the residential markets.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.


Perform all required duties as directed to install, inspect, modify, remove and/or service DLC devicesExhibit basic HVAC technical aptitude and understandingPerform work requiring electrical/electronic usage and mechanical theories and principlesNavigate and understand basic operating components of air conditioning systemsProvide a professional appearance appropriate for a representative of our organization and the clientEnsure the meeting of customer specifications and company quality standardsComplete special projects as assignedWork in a team atmosphere to collaborate and continuously improve operations year after yearOccasional weekend travel to a job site to accommodate a customer's need may be requiredParticipate in the On-Call Rotation system for after-hours service callsConduct inventory counts and submit inventory reports as requested by management.Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable.Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly.Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request.Position Requirements

Education and ExperienceHigh School diploma or equivalent required.1 - 3 years of experience preferably in basic wiring, lighting, HVAC, troubleshooting and/or other technologies installed in commercial/residential applications.Mechanical and technical aptitude required.Basic construction knowledgeBasic knowledge of building science/energy auditingExperience in installing technologies, manual labor and using tools. - PreferredBackground in one or more of the following: - Preferred Building science and designBuilding envelopeWeatherization or related fieldsBuilding maintenanceHome inspectionHVAC, lighting, controls or renewable energyRequired Skills, Knowledge and Abilities

Strong customer service and communication skills.Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manualsMust be able to handle a wide work variety and work in a fast-paced environment.Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.Ability to identify and resolve project application issues with customers and trade allies.Proficient in Microsoft Office, specifically Word, Excel and Outlook.Strong data entry skills in entering information in tracking systems/databases.Ability to communicate effectively, both verbally and in writing with customers, clients and employees.Ability to analyze and interpret data and solve practical problems.Knowledge of mathematical concepts such as fractions, percentages and ratios.Self-motivated and able to work independently with limited supervisionCommitted to diversity and inclusionReliable transportation
Licenses & CertificationsValid driver's license
Travel RequirementsWillingness to travel up to 95%

About the Company:
Franklin Energy


WE IMPLEMENT BUSINESS AND RESIDENTIAL ENERGY EFFICIENCY PROGRAMS FOR OUR UTILITY CLIENTS.With over two decades in the energy efficiency landscape, Franklin Energy is the industry expert in program administration and implementation for utility clients across the nation. We pinpoint value-driven solutions and deliver goal-focused results for ranging program markets, from business to residential to everything in between.



Company Size:
100 to 499 employees


Industry:
Other/Not Classified


Founded:
1994


Website:
http://www.franklinenergy.com/