Energy Support Analyst

SGA Inc. is seeking an Energy Support Analyst for a contract position in Tampa, FL. The role involves supporting renewable energy programs, training on related platforms, serving as a liaison for customers, processing applications, and resolving inquiries. Candidates should have a high school diploma and at least 2 years of customer service experience, with strong communication and Microsoft Office skills required.
Software Guidance & Assistance, Inc., (SGA), is searching for an Energy Support Analyst for a CONTRACT assignment with one of our premier Utility services clients in Tampa, FL.

Responsibilities:
• Successfully completes technical and other training in support of the firm's renewable energy programs
• Training includes classroom and virtual study
• Training on web-based Energy Efficiency Collaboration Platform (EECP) and Microsoft applications such as Outlook, Jabber and Teams
• Serves as a liaison between customers and Energy Management Team Members for participation in renewable energy programs.
• Will schedule inspections, analyze, approve, and process renewable energy applications through completion via the web-based Energy Efficiency Collaboration Platform (EECP).
• Responsible for processing net meter applications for all customer rate classes available. Coordinates efforts with Renewable program manager to ensure proper review of complex data to receive approval. In addition, team members work closely with other departments to ensure meter set process takes place within the required timeframe per tariff.
• Resolves questions and concerns from solar installers and customers via email and over the phone.
• Provides first level resolution of trouble customer email and phone inquiries regarding customer owned solar and battery storage programs.
• 100% of the day is spent in a combination of working with customers and solar/battery storage questions via email and over the phone while processing our renewable energy programs applications.
• Responsible for move ins, move outs, payment arrangements, trouble ticket entries, and meter check requests. Responds to customer e-mail requests received from the Company internet website Renewable Energy programs.
• Responsible for establishing the billing for new Renewable Energy participants and reporting program participation levels. Which includes but is not limited to resolving pre and post billing exceptions related to the most complex residential and commercial account configurations. Leads and defines efforts to detect, analyze, and resolve exceptions related to service orders, device, or program related issues on accounts which prevents accounts from billing. Develops and maintains procedures for most complex exception PV related processes. Identifies and defines case requirements and closure rules related to exception case resolution of all types to enhance our Net Metering Bot initiative.
• Responsible for assigning and maintaining the Recorder Identification number to each Premise associated with Net Metering Accounts. Which includes but is not limited to collecting, editing, and maintaining the Recorder Identification number associated with Net Metering Accounts to resolve issues associated with data discrepancies and irregularities for the Load Research Team and other software applications.
Required Skills:
• High school diploma required
• A minimum of 2 years of Customer Service and Administrative experience.
• Above average interpersonal, communication, and oral presentation skills required. Proficient in Microsoft Office Suites.
• Excellent customer service skills and strong written and oral communication.
• Attention to detail and a high level of initiative and teamwork are also required.
• Must have a thorough understanding of the internal and external relationships that impact the department.
• Demonstrated effective leadership and team skills.
• Ability to apply strong judgment and demonstrate initiative in developing solutions to complex or recurring issues.
Preferred Skills:
• Associate degree preferred.
• 5 years of direct work experience in Customer Service, Sales, Energy Conservation, and all Renewable Energy Programs at the firm.
• Working knowledge in using Workforce Optimization within Cisco Verint and eGain Analytics
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.