*Energy Specialist

The University of Oklahoma is seeking an Energy Specialist for its Center for Public Management in Norman, OK. This role involves serving as the primary contact at the Call Center, handling complex customer inquiries, maintaining records, and providing service information. Candidates should have a high school diploma and 24 months of customer service experience. Benefits include health insurance and flexible scheduling.
About the position

The Energy Specialist at the University of Oklahoma's Center for Public Management plays a crucial role in enhancing public service efficiency by serving as the primary point of contact for customer inquiries at the Call Center. This position involves handling complex customer interactions, providing information about services, and maintaining accurate records to support the agency's mission of public service excellence.

Responsibilities
• Serve as the Senior Information Service Representative and point of customer interface at the Call Center.
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• Handle complicated customer calls and inquiries.
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• Identify customer needs, answer questions, and provide information regarding services.
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• Generate and mail forms to customers for service applications.
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• Research information using specialized databases.
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• Maintain accurate call tracking information through the database.
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• Participate in training to stay updated on contact center and agency policies and procedures.
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• Process and follow up on customer requests.
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• Perform related duties as assigned.

Requirements
• High School Diploma or GED.
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• 24 months experience in a call center or front line customer service.
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• Proficient in using a computer and telephone.
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• Detail-oriented for accuracy of data and information.
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• Ability to communicate verbally and in writing.
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• Ability to build rapport with callers.
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• General office skills such as multi-line phone, copying, filing, faxing, and mail handling.
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• Strong customer service skills.
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• Strong initiative to solve problems.
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• Ability to handle stressful, complicated, and heated calls professionally.

Nice-to-haves

Benefits
• Health insurance
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• Paid holidays
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• Flexible scheduling
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• Professional development opportunities