Energy / Account Manager

Resource Innovations is hiring an Energy / Account Manager in Northern Indiana (Fort Wayne, Muncie, Elkhart, South Bend) to assist commercial and industrial utility customers with energy-saving projects. Responsibilities include account management, project evaluation, and collaboration with utility clients to maximize energy savings. The role requires strong communication skills and strategic planning to enhance program participation and customer relationships. Resource Innovations focuses on transformative energy solutions.
Energy / Account Manager

Resource Innovations is seeking an Energy / Account Manager to join our growing team in Indiana (Northern Indiana region - Fort Wayne, Muncie, Elkhart or South Bend). As an Energy Manager with Resource Innovations, you will assist commercial and industrial utility customers implement energy-saving projects (e.g. upgrades to the facility's lighting, HVAC, refrigeration, compressed air, process equipment systems) by providing end-use customer account management, project identification, evaluation, and management services for utilities. Energy Managers (i.e., account manager / sales engineers) work directly with utility client account managers and their commercial and industrial customers to promote the program, drive participation, and maximize energy savings to achieve program goals. The Energy Manager team collaborates with the engineering and business management teams to deliver a complete suite of program services to our clients.

Resource Innovations (RI) is an impactful, women-led energy transformation firm dedicated to making a difference. Leveraging our expertise in energy efficiency, we are continuously broadening our array of clean energy solutions to assist utilities in navigating increasingly complex challenges. Whether it's load flexibility, electrification, or carbon reduction, we are at the forefront, driving the movement towards transformative change.

Duties and Responsibilities
• Provide program-level support to the client, customers, and contractors
• Think big picture and support the goal to influence customers to be energy efficient
• Demonstrate emotional intelligence and listening skills, and make wise recommendations / decisions quickly, despite ambiguity
• Serve as a trusted advisor and communications liaison to external teams (utility representatives, utility customers and contractors) and internal teams (business management and engineering)
• Earn and maintain client and customer trust to continually build relationships and implement energy savings recommendations
• Develop a strategic sales plan with strategies and tactics to maximize the delivery of savings for your service area
• Maximize program participation, identify project opportunities, provide immediate program, business, and technical services to customers
• Proactively find and deliver value anticipate current and future program needs whenever possible
• Track outreach interactions and forecasted projects in a CRM
• Proactively manage projects that begin to stagnate and take appropriate action to close the project
• Assist customers in identifying and managing projects
• Identify energy-saving projects through discussions with customers and contractors, review of available information (e.g., BAS screenshots, controls sequences, PIDs, drawings, and nameplate photos), on-site visits, etc.
• Recognize opportunities to involve engineers to assist with project identification for more complex systems
• Effectively screen opportunities to ensure project eligibility and viability
• Communicate the value of identified projects to motivate and influence the customer's decision-making process
• Assist customers in prioritizing and managing the collection of identified energy-saving opportunities
• Eliminate customer barriers to project implementation
• Other duties as assigned.