Emergency Management Operations Officer

The Townsville City Council is hiring an Emergency Management Operations Officer for a permanent full-time role in Townsville, Australia. The position requires extensive experience in emergency/disaster management and planning, with responsibilities including developing and improving emergency management strategies. The role involves working from the Local Disaster Coordination Centre, contributing to community safety and crisis response. A relevant qualification and strong leadership skills are preferred.
• Permanent Full Time opportunity available (9 day fortnight)
• Extensive experience in emergency/disaster management and high-level planning
• LGO 6 ($93,992 - $100,333 per annum + superannuation) based on skills, qualifications and experience

Why Choose Us

Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.

Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more.

We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.

We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city.

Council’s vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future.

Our Vision: A globally connected community driven by lifestyle and nature.

Our Purpose: Grow Townsville

Our Values: Safety, Excellence, Respect, Value, Enjoyment

About The Role

The purpose of this role, is to develop and ensure the maintenance and continual improvement of Council’s Emergency Management arrangements and response capability including implementing a broad range of strategies specifically related to disaster planning and response operations.

Working from the Local Disaster Coordination Centre, this role will contribute to the development, maintenance, and testing of Council’s emergency management plans, including response, recovery, and business continuity planning. This will include undertaking community profiling, including identifying risks and vulnerabilities to develop strategies for future mitigation and prevention opportunities.

About You

You will have e xtensive experience in emergency/disaster management and high-level planning, including proven ability to effectively plan for and manage responses to crisis and natural disasters and can work flexible hours and be on-call during emergencies. This will be coupled with your s trong decision-making skills, the ability to stay calm in high-pressure situations, problem solving skills and the ability to think strategically.

Ideally You Will Have
• Tertiary or Postgraduate qualification in Emergency Management, Public Safety or Disaster Management or significant experience in emergency management or operations within a government, non-governmental, or private sector environment.
• Certificate IV in Training and Assessment or equivalent demonstrated experience in delivering training (Desirable).
• Current “C” class driver’s licence.
• Highly developed leadership, interpersonal and communication skills with experience leading project teams or resources.
• Demonstrated project management skills with the ability to develop, administer, manage and coordinate projects and resources.
• Experience leading teams under pressure, making quick decisions, and ensuring effective response operations.
• Familiarity with emergency management software, mapping systems, and incident management systems.
• Deep understanding of local, state, and national emergency management frameworks, including the Queensland Disaster Management Act 2003.
• Excellent interpersonal and communication skills, with particular emphasis in the areas of consultation, customer service, negotiation, influencing, conflict resolution and assertiveness to resolve organisational issues and meet changing organisational needs.
• Proven supervisory experience within a multi-disciplinary function including the ability to develop, coach, guide, mentor and motivate staff.

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role.

For Further Information Review The Position Description.

Closing Date: 11.45pm, Sunday 13 April 2025

What We Offer
• 17.5% annual leave loading
• Up to 5 weeks annual leave
• Up to 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Learning and Development opportunities
• Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_recruitment@townsville.qld.gov.au or phone 07 4727 9004 for a confidential discussion.

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Attachments
• N01105_Emergency Management Operations Officer_Approved_05032025_PD.pdf