e-Bike Mechanic

Zoomo is seeking an experienced e-Bike Mechanic in Melbourne, VIC, Australia. The role involves repairing and maintaining electric bicycles, ensuring safety and performance. Responsibilities include using specialized tools, communicating with customers, and maintaining workshop organization. Requirements include e-bike experience, full-time commitment, and strong communication skills. Benefits include free bike use, learning and development allowances, extra leave days, well-being support, and discounted health insurance.
At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.
Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

The Role

We are seeking an experienced Bicycle Mechanic with expertise in electric bike repair and maintenance to join our team on a full time basis. The successful candidate will be responsible for servicing and repairing electric bicycles, ensuring that they are safe, reliable, and performing at their best. The Bicycle Mechanic will be a hands on and collaborate team member and will ensure the Back of House function operates effectively, with continuous and improvement and quality customer service in mind.

Your main responsibilities will include:
• Perform repairs and maintenance on electric bicycles, including but not limited to: replacing batteries, motors, controllers, wiring, brakes, drivetrain components, and suspension systems.
• Utilize specialized tools and equipment to perform advanced repairs, such as wheel truing, headset adjustments, and frame alignment.
• Communicate effectively with customers, answering questions and providing recommendations on bike maintenance, repair, and upgrades.
• Keep accurate records of all work performed on bicycles, including detailed notes on parts and labor.
• Maintain a clean and organized workshop, ensuring that tools and equipment are in good condition and properly stored.
• Work closely with the Operations Manager to maintain an effective Back of House function, focusing on continuous process improvement and quality customer service.

Requirements
• * Experience with e-bikes and their electrical components i.e. lithium-ion batteries
• Ability to commit to a full time roster
• Comfortable working with tools and software
• Strong communication and organisation skills
• Excellent attention to all the little details, with great pride in the quality of work
• A natural team player, humble and willing to get their hands dirty, helping others
• A passion for bikes or cycling

Benefits
• * Free bike use - access to your very own Zoomo e-bike to use, free!
• * L&D - Learning & Development Allowance and Leave Days to invest in your personal career growth
• Extra Annual Leave days - "Zoomo Days" as a reward for your tenure
• Wellbeing - Access to free and unlimited well-being support and professional counselling
• Discounted Health Insurance - access to a discounted corporate rate for private health
• Paid Parental Leave - A Zoomo funded scheme to support new parents
• Employee Referral Program - to reward you for helping us hire other Zoomers!
• Regular Social Events - a dedicated "Joy Committee" who organise fun team events like pub feeds, team drinks, bowling etc!

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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