Director of Information Technology

The City of Wenatchee, WA is seeking a Director of Information Technology to lead and manage IT activities, ensuring a well-integrated technology infrastructure. Key responsibilities include overseeing system deployment, security, and support services; developing IT policies and long-term strategies; managing budgets and contracts; and collaborating with stakeholders. The role requires fostering a positive work environment, participating in senior management, and ensuring compliance with industry standards and personnel policies.
DIRECTOR OF INFORMATION TECHNOLOGY BROCHURE - Click to learn more about the position.

To outline essential job duties, qualification requirements and working conditions.
• Strategizes, plans, coordinates, directs and designs Information Technology (IT) related activities of the City. Oversees and manages activities of the department including innovation, deployment, monitoring, maintenance, troubleshooting, development, upgrades and support of systems, such as servers, PCs, operating systems, hardware, software and peripherals; and end-user services, including help desk and tech support services and other information and communications systems and functions.
• Maintains a well-integrated technology infrastructure. Develops and maintains long- and short-range plans for IT services. Develops, updates and implements architectural design and system applications.
• Oversees City information security. Maintains a business continuity and cyber incident response plan.
• Ensures consistent professional representation of the department in providing quality, customer focused, internal and external services. Maintains highly responsive and proactive support services.
• Develops and implements policies and procedures in accordance with industry best practices.
• Collaborates with stakeholders to understand and define business and system requirements.
• Negotiates and manages service agreements and licensing contracts. Purchases hardware, software, networks and related equipment. Work closely with vendors to ensure the best pricing and equipment.
• Establishes and maintains a full-range of IT support services such as the City website, intranet, internet and future technology advances. Maintains outside agency inter-connectivity.
• Stays abreast of technology trends. Forecasts IT resources needed. Benchmarks, analyzes and makes recommendations for improvement and growth of the IT infrastructure and systems.
• Maintains, updates and safeguards an electronic records management system. Ensures compliance.
• Analyzes work orders including analysis of time to complete and proposed solutions.
• Identifies, develops, prioritizes and coordinates end user training.
• Actively participates as a member of the City’s senior management team providing strategic thought leadership and technical expertise on decisions having significant organization-wide impact.
• Models and fosters the City’s Core Values by establishing and nurturing a work environment that will promote and maintain a high level of positive morale and productivity.
• Develops and administers the department budget. Approves, monitors and maintains expenditures within budget guidelines. Ensures optimum employee levels. Controls and minimizes labor overtime and expenses. Uses resources effectively.
• Attends, and presents at, City Council meetings.
• Participates in the employment process. Assigns, trains, supervises and evaluates work of staff.
• Ensures performance evaluations are conducted as required to guide development of employees and provide a record of performance. Develops and implements improvement plans, as needed. Initiates, documents and implements disciplinary actions as approved by Human Resources.
• Ensures compliance with personnel policies.
• Maintains current standard operating procedures. Ensures staff maintain current desk procedures and tasks to fully understand and explain position responsibilities.
Other job functions:
• Performs other duties as assigned.
• Any combination of education and experience equivalent to a Bachelor degree in Information Technology (IT) and ten years of IT experience including five years of IT operations management and supervisory experience. Public sector experience preferred.
• Current WA State Driver License, or ability to obtain within six months of employment and maintain.
Requires knowledge of:
• The field of assignment sufficient to perform thoroughly and accurately the full scope of responsibility as illustrated by example in this job description.
• Principles and practices of management and supervision, including planning, staffing, selection, training, coaching, directing, coordinating and evaluating.
• Current trends, principles and practices of IT system operations and network administration.
• Complex IT security practices and terminology. Cyber-security best practices.
• Applicable federal, state, and local laws, codes and ordinances.
• Safety and security hazards, precautions, standards, policies and procedures.
• Budget administration; Advanced mathematics; Time management; English composition and grammar.
• Advanced computer operation, networks, servers and software packages for PC’s including Microsoft and similar computer applications and databases. Telephone systems, hardware and software.
Requires the ability to:
• Consistently represent the City by maintaining a professional approach and demeanor in all activities.
• Strategically plan, prioritize, implement, coordinate and evaluate programs, staffing and services.
• Collect and analyze data and statistics. Be detailed and maintain a high degree of accuracy.
• Foster an environment that places customer service as the highest priority.
• Ensure absolute confidentiality as required and sensitive information is handled appropriately.
• Foster a positive and productive work environment. Take corrective action as needed.
• Support a strong culture of safety. Ensure strict adherence to policies, procedures and regulations.
• Exercise continuous leadership to focus operations efforts on priorities. Train, direct, and coach staff. Promote staff and team development and high performance by assuring regular, effective and consistent feedback. Recognize work excellence and build effective teams.
• Use tact, discretion, respect, persuasion, diplomacy and courtesy to gain cooperation of others and establish and maintain effective teams and professional relationships and rapport with elected officials, management, employees, representatives of other entities and the public.
• Apply sound judgment, analytical and creative problem-solving skills to make reasoned, timely and consistent decisions. Facilitate effective problem resolution.
• Listen attentively and communicate effectively, both orally and in writing, with individuals and groups in clear, concise language appropriate for the purpose and parties addressed, including preparing comprehensive reports and correspondence as well as preparing and making presentations.
• Plan, organize, prioritize and coordinate services and work assignments. Work effectively in a multi-task environment with constantly shifting priorities. Take appropriate initiative.
• Understand and apply appropriately regulatory requirements, terminology, policies and procedures.
• Develop ways to identify, improve and promote efficient systems and processes.
• Maintain current knowledge and adapt to new technologies, keeping technical skills up to date.
• Proficiently perform Microsoft functions including spreadsheet generation and type accurately.
• Works in an office or meeting room setting.
• Attends meetings or performs duties outside of normal office hours and travels as needed.
Requires the ability to:
• Sit or stand for long periods. Lifts, carries and/or moves items weighing up to 25 pounds.
• Use appropriate safety equipment and follow safety policies, practices and procedures.
• *Please note this is an onsite senior management position. Office location at City Hall.**

The statements contained herein reflect general details necessary to describe principal functions of this job, the level of knowledge and skills typically required and the scope of responsibility, but should not be considered all-inclusive. Individuals may perform other duties as assigned, including work in other functional areas, to cover absences or relief, to equalize peak work periods or to balance workloads.
Management reserves the sole right to add, modify or exclude any duties at any time with or without notice. Nothing in this job description, nor by completion of any job requirements by the employee, is intended to create a contract of employment.
At its sole discretion, the City of Wenatchee may consider combinations of education, experience, certifications and training in lieu of specifically required qualifications contained herein.
This is an FLSA-exempt position and, as such, is not entitled to overtime. The position is also subject to an "employee at will" doctrine.