Director of Hospitality

Chick-fil-A is seeking a Director of Hospitality for its Green Bay, WI location. This role involves overseeing front-of-house operations and ensuring guest satisfaction while leading a team of 25-30 daily and managing 50-100 employees. The Director will focus on enhancing the guest experience, improving operational processes, and fostering team development. This position requires strong leadership skills and a commitment to the company's core values.
Company Overview

CHICK-FIL-A GREEN BAY'S VISION STATEMENT:

To positively influence, cultivate, and inspire all.

CHICK-FIL-A GREEN BAY’S MISSION STATEMENT:

Be excellent. Be good stewards. Love well.

Be excellent in all you do. Be a good steward of all that is entrusted to us. Love one another well.

CHICK-FIL-A GREEN BAY’S CORE VALUES:

Honor, Dignity & Respect - We will treat everyone with honor, dignity, & respect.

Always Do the Right Thing - Even when no one is looking.

Love Well - we will love our team members well and we will not be thieves and liars by speaking truth in love.

Excellence - we will strive for perfection when providing quality food, genuine hospitality at an unparalleled speed of service.

Here to Serve - we will provide a white towel service by letting all we come in contact with that we are here to serve.

Roles & Responsibilities

The Director of Hospitality is responsible for overseeing the operations of the front of house and drive-thru at Chick-fil-A Green Bay. The position reports to the Owner/Operator.

The mission of the Director of Hospitality is to play a key role in the store, guest experience, and day-to-day Front of House operations. The ultimate goal for this role is to lead a team and ensure that all aspects of the Front of House are running smoothly and efficiently while delivering a remarkable guest experience. This opportunity is far greater than “fast food” but is an opportunity for a key individual to have a daily impact on team members and the business functions. After spending an initial training period learning the basics of the Chick-fil-A operation and procedures, this individual should be fully prepared to take ownership over all processes related to Guest Satisfaction and Experience and the Front of House.

Your responsibility is to:
• Oversee and ensure Guest Satisfaction and Experience through delivering a remarkable experience
• Work in the operations by leading teams of around 25-30 daily
• Supervise 50-100 employees
• Manage systems and processes in the Front of House
• Enthusiastically lead and positively impact our team and culture through celebrating successes and modeling hospitality with team members and guests
• Assess operation results and reports weekly with an ongoing evaluation of business operations to improve each area
• Track and improve store goals with a focus on Customer Experience Monitors
• Meet weekly with the Hospitality Team to help them be successful in all performance results and goals of the business
• Hold team members accountable to all policies and procedures; ensure fair disciplinary action
• Ensure that all Front of House equipment is maintained and that all areas meet cleanliness standards
• Coach and develop A-grade talent
• Perform off-shift managerial tasks for Front of House such as leadership development, team member evaluations, and money management
• Partner with other Directors to assure that all events and new initiatives align with the hospitality vision
• Meet regularly with Leadership Team and the Operator for training/personal development and to execute the overall vision and grow the overall success of the store
• Support in the operations of the restaurant first then perform director duties.

General Responsibilities
• Ability to oversee 30-70 direct reports on a daily basis.
• The business mindset with a proven record of financial growth in profit and sales of a restaurant.
• Passion and understanding of the Chick-fil-A brand and the desire to be an advocate as a Director of Hospitality.
• Care for Team Members
• Understand the importance of leadership development and mentoring team members of all ages.
• Coach Team Members to understand Core 4 and Winning Hearts Everyday model
• Clearly communicate with respect and use technology for continuous conversations.

Competencies:

· Humble

· Hungry

· Smart

· Emotionally Self-Aware

· Emotionally Self-Controlled

· Adaptable

· Empathetic

· Organized

· Understands Conflict Management

· Tech Savvy

· Able to lead teams and work in teams

· Character: High Integrity

· Chemistry: relationship builder, coaches others to perform

· Competency: results-oriented, systems thinker, quick study

· Servant leader, team-oriented, with a passion for people and world-class service

· Well-organized manager with excellent verbal, written, and electronic communications skills

· They must have a growth mindset and have a positive influence on every person who comes in contact with Chick-fil-A.

Requirements:

· B.A./B.S. in related field preferred

· 2+ Years Experience Managing Teams

· Understanding of Wisconsin Employment & Labor Law

· Resume is required

· Must pass background check

· Preferred Food Safe Certified

· Valid driver's license with reliable transportation and insurance

Other Duties:

· Able to lift 40 – 60 pounds on a consistent basis.

· Able to work opening, closing and weekend shifts.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Compensation Breakdown:

· Base Salary of between $40,000-$50,000/year

· Performance based incentive opportunities ($10,000 - $20,000/year +/-)

· Full ancillary benefits package through Anthem ($10,000/year +/-)

o Medical, Health, Dental, Vision, etc.

· 401K retirement plan with company match up to 4% ($1,600 - $2,000/year +/-)

· Two weeks of paid vacation ($1,500 - $1,900/year +/-)

· Scholarship Opportunities ($1,000 - $2,500/year +/-)

· Free meal(s) while working ($4,000/year +/-)

· Apparel Allowance ($200/year +/-)

· Total value of ~$68,300 – $90,600/year +/-

This compensation breakdown is an average based on previous results. All performance-based incentives are dependent on performance.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

· Flexible Hours – You tell us when you are available to work, and we schedule based on the needs of our business.

· Closed Sundays – All Chick-fil-A restaurants are closed on Sundays. Enjoy at least one day off, guaranteed, each week!

· Work directly with the Operator/Owner – Instead of having a distant corporate office calling all the shots for day-to-day business operations, Chick-fil-A has the Owner/Operator right in-house, seeing what happens, and flexibility to make changes while upholding the high standards set by Chick-fil-A Corporate

· Competitive Pay – Starting wages are higher than others in our market.

· Meal Discount – Even on your days off!

· Career Advancement – Potential promotions based on job performance and work ethic.

· Insurance – Offer several different types of coverage; including Health, Dental, Vision, Critical Illness, Accident, Accidental Death & Dismemberment, Life, Short-term Disability, and MORE!

· FREE HEALTH ADVOCATE - With our health insurance plans, you have the opportunity to consult a knowledgeable health advocate!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.