Desktop Technician

Bennett Jones is hiring a Desktop Technician for their Edmonton office. The role involves providing hardware/software support, maintaining printers, assisting with user accounts, resolving technical issues, and supporting software/hardware rollouts. Candidates should have at least 3 years of technical support experience, knowledge of Microsoft products, and strong communication skills. The position requires a detail-oriented individual who can work independently and collaboratively in a fast-paced environment.
Ranked a Best Employer in Canada for 23 years, Bennett Jones is one of Canada’s premier business law firms and home to 500 lawyers and business advisors. With deep experience in complex transactions and litigation matters, and offices in Calgary, Edmonton, Montréal, Ottawa, Toronto, Vancouver and New York, the firm is well equipped to advise businesses and investors with Canadian ventures and connect Canadian businesses and investors with opportunities around the world. Serving clients since 1922, we are proud to be the firm that businesses trust with their most complex legal matters.

We are currently recruiting for the following role in our Edmonton office:

Desktop Technician Essential Functions
• Provide hardware / software support to users on issues escalated by Help Desk
• Install and maintain printers within the environment. This includes testing new printer drivers under different operating systems and making recommendations accordingly
• Assist with user account creation and maintenance of group memberships for the firm
• Working with vendor support to resolve technical issues at a high level
• Update ticketing software for the purpose of tracking outstanding work and reporting
• Update Bennett Jones Desktop Support group on status of any outstanding issues
• Assist with any software/hardware rollouts to the firm
• Assist with moves within the office as they relate to desktop or telephone relocations
• Assist with the setup and support of Audio / Visual equipment (Projectors, Conference Phones and Video Conferencing Systems)
• Work with Help Desk and Applications staff as appropriate to determine and resolve problems received from users
• Ensure desktop computers interconnect seamlessly with all systems including file servers, messaging servers, application servers, and administrative systems
• Work with Desktop Architects to ensure that desktop / laptops drivers are tested and updated accordingly
• Inventory of all desktops and printers
• Create / update procedural documentation as needed
• Other duties as assigned

Qualifications:
• Minimum of 3 years of Technical Support experience.
• College Diploma or University Degree in information technology or related work experience
• Knowledge of desktop productivity software, including PDF tools, document management systems; advanced knowledge of Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel) assets.
• Exceptional communication and interpersonal skills.
• Ability to quickly learn new applications and technologies.
• Advanced Desktop troubleshooting skills within the Microsoft Windows Environment.
• Knowledge of Microsoft Active Directory.
• Knowledge of Network, Desktop Technologies, and Computer Imaging.
• Proficient with common software features, configuration, and installation.
• Focus on providing excellence in client service within and outside of the department.
• Ability to work in a fast-paced environment and respond to changing priorities.
• Organized, detail-oriented, self-motivated, and able to work independently.
• Flexible, open-minded, and collaborative when working with colleagues and Firm personnel; positive attitude.
• Exceptional communication skills.
• Previous experience in a legal environment would be considered an asset.

Apply To:

Human Resources

Bennett Jones Services Limited Partnership

1400 Stantec Tower

10220 - 103 Avenue NW

Edmonton, Alberta T5J 0K4

E-mail: hrdeptcal@bennettjones.com

All offers of employment are conditional upon the satisfactory verification of a Canadian criminal record check. Determination of the factors that constitute satisfactory verification is within the sole discretion of Bennett Jones.

This position will remain open until a suitable candidate is found.

Bennett Jones welcomes applications from all applicants, including applicants who may requires a specific accommodation because of a disability or another protected ground. Any applicant requiring accommodation during the application process should contact email noted above.