Defects Coordinator - (Post settlement & Defects)

ACRWORLD is seeking a Defects Coordinator in Sydney, NSW, to enhance customer satisfaction post-construction. The role involves managing client inquiries, coordinating inspections, and overseeing the defects process. Candidates should have a background in customer service or construction, strong communication skills, and experience with construction software. This position offers growth opportunities in a reputable company focused on excellence and client relationships.
About the Company

Our client, a leading construction company, is seeking a proactive and dedicated Defects Coordinator to join their team. This company is well-respected for delivering high-quality residential and commercial projects, focusing on customer satisfaction post completion after the construction process has been completed. They pride themselves on their strong client relationships and commitment to excellence.

About the Role

As a Defects Coordinator, you will play a pivotal role in ensuring a positive and seamless experience for customers throughout the various stages of projects, from settlement to the end of the warranty period. You will be the first point of contact for clients, managing inquiries, coordinating inspections, and ensuring that all customer needs are met with professionalism and efficiency. Additionally, you’ll be responsible for the administration and compliance aspects of the Client Care Department, supporting the team to maintain high standards in reporting, data management, and project documentation.

Key Responsibilities
• Provide exceptional customer service and support to the Client Care Department.
• Engage with customers during key project phases, including settlement, 90-day follow-ups, and the warranty period.
• Organize and manage customer inspections, maintain profiles on internal systems, and coordinate with strata and building managers.
• Collect testimonials and feedback, and arrange welcome gifts for new property owners.
• Oversee the defects process, liaising with trades and suppliers to ensure completion of work.
• Support the Client Services Manager in administrative tasks, including data management, reporting, and quality system improvement.
• Handle project finances, including payment approvals, invoicing, and managing subcontractor payments using construction-specific accounting software.
• Maintain records of inventory and equipment, and assist in tracking staff rosters and timesheets.
• Ensure compliance with company policies and legislative requirements, contributing to a positive company culture.

What We're Looking For

We are seeking a candidate with a passion for customer service and a background in construction or related fields. You should be an effective communicator with a knack for problem-solving and handling multiple tasks in a fast-paced environment.

Qualifications & Experience
• Excellent written and verbal communication skills.
• Knowledge of construction processes and industry practices.
• Previous experience in a customer service or administration role, ideally within construction.
• Familiarity with construction software such as Viewpoint, Jobpac, or Procore is desirable.
• Competence in Microsoft Office Suite.

Key Skills & Attributes
• High-level communication skills, able to adapt style to different audiences.
• Ability to influence, resolve conflicts, and manage client expectations.
• Strong organizational skills with exceptional time management.
• Professional presentation, self-motivated, and results-driven.
• Comfortable with data management, reporting, and financial tasks.

Why Apply?
• Be part of a reputable construction company with a strong commitment to client satisfaction.
• Opportunity to grow your career in the construction industry.
• Collaborative and supportive work environment with opportunities for professional development.
• Competitive salary and benefits.

Additional Requirements
• A clean driver’s license is advantageous.
• Ability to use or be trained on industry-specific software.

Ready for Your Next Challenge?

If you are a detail-oriented professional with a passion for customer service and an interest in the construction industry, we’d love to hear from you! Apply now to join a dynamic team where you can make a real difference.