Customer Success Intern

TemperPack is seeking a Customer Success Intern in Richmond, VA, to support the Account Management team in enhancing customer satisfaction and retention. Responsibilities include project planning, creating customer success materials, and providing logistics support. Candidates should be enrolled in a relevant degree program and possess strong analytical and communication skills. This role offers hands-on experience and mentorship in a dynamic, growing company focused on sustainable packaging solutions.
Description

About TemperPack

TemperPack is a rapidly growing company based in Richmond, Virginia. We design and manufacture innovative, sustainable packaging components for cold-chain shipping of food and pharmaceutical products. The markets we serve have an urgent need for disruptive, sustainable alternatives to replace the wide array of non-sustainable packaging materials conventionally used in the cold-chain, such as Styrofoam coolers. Our aspiration is to provide packaging solutions that customers and end-consumers feel great about using .

Our employees have a passion to work hard and have fun seeing it pay off; desire to be part of something special, enjoy personal growth with TemperPack; understand and thrive in a hands-on, dynamic start-up culture that is growing rapidly.

Job Description

As a Customer Success Intern, you will be responsible for supporting the Account Management team in executing critical projects that enhance customer satisfaction, retention, and overall business growth. This role will offer you the opportunity to work closely with cross-functional teams, analyze customer data, and contribute to the development of innovative solutions for our customers. We offer a hands-on experience with customers and special projects, as well as mentorship and learning opportunities from a group of experienced professionals.

Qualifications

Essential Job Responsibilities:
• Assist in the planning and execution of projects aimed at improving customer satisfaction and success metrics
• Support the Account Management team in the creation and standardization of customer success materials, such as presentations, tracking tools, and product information
• Provide peak season Account Management coverage for key customers, including order entry and logistics support
• Support the implementation of key process improvement initiatives by providing in-depth testing of new tools and processes
• Assist the Account Management team with customer and product data updates and standardization, with a high level of accuracy and attention to detail

Basic Qualifications:
• Currently enrolled in a Bachelor's or Master's degree program in Business, Communications, Sustainability, or related field.
• Passion for sustainability and environmental stewardship.
• Aptitude and interest in managing projects in a fast-paced setting
• Strong analytical skills with the ability to interpret data and draw meaningful insights.
• Excellent communication skills, both written and verbal.
• Detail-oriented and organized, with the ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).

TemperPack provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, sex/gender (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability, genetic information, or status as a covered veteran/reservist, and any other class of protected individuals, in accordance with applicable federal, state, and local laws. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov .