Customer Success Engineer

Octopus Energy is seeking a Customer Success Engineer in Bristol, UK, to support customers by solving problems and managing queries. The role involves technical analysis and collaboration with development teams in a dynamic environment. Ideal candidates are inquisitive, technically skilled, and able to navigate both software development and physical project management. This is a full-time position with no specific degree requirements.
The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.

Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.

We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. Our efforts have not gone unnoticed and we are pleased to announce that we now have the full support and backing of Octopus Energy, an award-winning UK energy supplier who share our passion and values.

Sennen has recently combined forces with KrakenFlex! Our vision is to transform infrastructure through technology, for a more sustainable world. Our mission is to become the go-to technology provider for renewable energy operators who are serious about safety, automation and efficiency at scale.

Our ideal Customer Success Engineer would be an individual keen to solve real-world problems to deliver value to customers through answering questions, performing root cause analysis and marshalling requests to the development teams within a collaborative, community-based environment.

You will need to be technically sharp, naturally inquisitive and people oriented; responsible for case management from customer queries we receive and deep diving into our applications to diagnose issues.
Someone who is a continual learner who can seamlessly switch between operating in the highly agile world of software development and the waterfall world of building real-world projects with physical infrastructure.

Job posting details for Customer Success Engineer at Octopus Energy in Bristol, UK. . ClimateTechList gathers 17,000+ job openings from over 805 climate tech companies and updates them daily.