Customer Service Officer

APA Group is seeking a Customer Service Officer for a 12-month fixed-term contract in Eagle Farm, Australia. The role involves responding to customer inquiries about natural gas connections, managing relationships with stakeholders, and ensuring customer satisfaction. Candidates should have strong customer service experience, communication skills, and proficiency in computer applications. APA Group promotes a diverse and inclusive workplace and offers career development programs and employee benefits.
The Opportunity

At APA, our purpose is to secure Australia’s energy future. We’re not doing it alone. We’re doing it with our customers and communities as Australia’s energy infrastructure partner, a role our unique experience and expertise positions us to play.

We now have an exciting opportunity available for a Customer Service Officer to join our Customer Service team in Brisbane, Eagle Farm office on a fixed term 12 Months contract.

Reporting to the Customer Service Centre Team Leader, the primary purpose of this position is to put our customers at the centre of everything we do.

Key Responsibilities
• Respond in a warm and professional manner to telephone, email, business-to-business and web enquiries relating to the availability and connection of natural gas to new and existing residential, industrial and commercial properties, with a focus on accuracy and attention to detail.
• Assist customers with general enquiries and always consider their perspective.
• Establish and develop a rapport with builders, energy retailers, licensed gas fitters, and other repeat customers to maximise future connections to relevant Gas Networks.
• Responsible for communicating with internal & external stakeholders to facilitate the gas connection process within the required timeframe.
• Responsible for identifying, managing & escalating priority issues to ensure the customers’ needs are met.

About You
• Demonstrated track record delivering exceptional customer service.
• Proven experience in handling incoming calls (in a customer service centre or similar environment).
• Experience with managing difficult calls & complaints in a calm manner, as well as escalating issues when needed.
• Intermediate to advanced level of skill working with computers, including knowledge of Microsoft Office applications.
• Excellent inter-personal communication skills.
• Service and results oriented. Able to work under pressure and meet targets and deadlines.

Working at APA

At APA we’re committed to fostering a safe and inclusive workplace where you can achieve your best. We’ll provide you with access to targeted career development programs, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing programs. We also have an inclusive parental leave policy providing 18 weeks leave including superannuation to support parents at work and in life.

We employ more than 2700 people across Australia and are committed to creating a diverse and inclusive culture, where everyone feels safe, valued, and trusted to do their best every day.

We are APA

APA Group is a leading Australian energy infrastructure business.

We proudly own, operate and manage a diverse $26 billion portfolio of gas, electricity, solar and wind assets which deliver essential services to communities and customers across Australia. And we own more than 15,000 kilometres of gas pipelines which deliver energy to households and businesses across every corner of Australia.

As the partner of choice in delivering infrastructure solutions for the energy transition, we’re focused on bundled remote grid energy solutions, electricity and gas transmission, and future energy, including hydrogen and carbon capture and storage.

Our customer centric approach means we understand our customers and offer them reliable, innovative, and cost-effective energy solutions that support their decarbonisation ambitions.

We are committed to securing Australia’s energy future by delivering infrastructure solutions for Australia’s energy transition and supporting the decarbonisation ambitions of our customers and communities.

Join our team and be part of securing Australia’s energy future. We’d love to hear from you.

APA is an equal opportunity employer. The safety, health and wellbeing our people, community and environment a priority. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.

Applicants must be eligible to work in Australia to be considered.

This vacancy works with critical APA data, systems or infrastructure and candidates are subject to background vetting (including Police checks) before & during employment.

Role closes Sunday, 13 April 2025. Role Reference Number JR2360

APA Group will not accept unsolicited resumes from recruitment agencies.

We will contact successful candidates after the closing date.