Customer Service & Marketing Assistant

Northwind Solar is seeking a Customer Service & Marketing Assistant in Amherst, WI. The role involves managing customer inquiries, assisting with email marketing, and supporting sales and marketing efforts. Responsibilities include answering phone calls, providing information on solar products, entering data into the CRM, and collaborating with vendors. The position emphasizes excellent customer service and community engagement to promote renewable energy solutions.
Our Mission

North Wind’s Vision is to transition our society to one powered by renewable energy. As a member owned cooperative, we are demonstrating a better way to build a successful business in Central Wisconsin. Our members are empowered, educated, and engaged. We work with our clients to install the highest quality solar power systems. Our community is more resilient because North Wind is helping build it. Together we are powering forward a more democratic economy.

We are not your typical contractor and we are re-defining the contractor experience. We pride ourselves on the quality of our installations and our client interaction. Our customers are our greatest source of future business. We treat all customers as we would like to be treated by our contractors.

Position Summary

The Customer Service & Marketing Assistant (CSMA) will work closely with the Director of Sales and Marketing to ensure that phone and web inquiries are handled efficiently and effectively, by providing excellent communication and accurate information or by redirecting inquiries appropriately. By ensuring that Sales and Service inquiries enter the CRM platform and specific pipelines appropriately, the CSMA directly impacts our ability to provide excellent customer service. The CSMA will also assist with email marketing campaign facilitation, 3rd party marketing vendor management, marketing and sales reporting, and brand and reputation management tasks.

Essential Functions and Responsibilities

Customer Service
• Answer phones, greet in-person guests, and respond to voicemail or web inquiries regarding our solar-related products and services
• Provide thoughtful and accurate answers and information to potential customers by learning about our products and services, following basic scripts and FAQ documents, and handing-off to other relevant staff when appropriate
• Provide warm, welcoming guest service to walk-in customers, visitors, vendors and more
• Participate in on-site sales and promotional events, engaging with community members who are interested in learning more about solar and Northwind specifically
• Provide entry level information to Sales and Service customers. Answer basic questions about solar PV systems, site characteristics, pricing, and system troubleshooting

Lead Qualification & Sales Support
• Asking appropriate questions of sales or service inquirers and setting appropriate expectations about Northwind’s Sales and Service processes
• Entering customer data into our CRM accurately and efficiently to ensure that Sales or Service teammates have access to relevant information and can follow-up further in a timely manner
• Moving Sales or Service inquiries further into the appropriate pipeline for better teammate management
• Assist Sales Manager with monitoring pipeline data and aggregating for team and management reporting

Marketing and Promotion Support
• Assist the Sales Manager with overseeing a variety of marketing efforts and related vendors
• Leverage the HubSpot CRM to effectively facilitate email marketing campaigns that increase opportunities for repeat sales or to re-engage previous inquiries
• Monitor the promotional efforts of 3rd party marketing vendors who manage digital search and display ads and make recommendations for updates and fresh content
• Support social media marketing efforts by engaging other staff in content contributions and by managing posts
• Assist the Sales Manager with aggregating marketing data for quarterly reporting
• Support brand management efforts by ensuring external communications collateral and branded content follows brand guidelines

Qualifications & Requirements

Minimum Education Requirements: High school or equivalent

Preferred Education: Associates degree or higher in marketing, communications, business management or related degree

Minimum Work Experience: 1+ years of customer facing work in sales, customer service, or marketing

Preferred Work Experience: 2+ years of customer facing work in sales, customer service, or marketing

Knowledge and Skills That Lead to Success
• Excellent Customer Service skills - Friendly, attentive, respectful, helpful, honest
• Excellent attention to detail - in communications, data entry, brand management and more
• Technical aptitude - the ability to learn about and retain somewhat complex information related to advanced electrical technology
• Familiarity with professional office software & apps, including Microsoft and Google suites
• Team mentality - providing enthusiastic support to Sales, Service, Administrative and Operational teams
• Professional communication - ensuring that internal and external phone calls, emails, or texts are executed in a professional tone and manner
• Familiarity with basic Marketing principles and being able to think strategically about markets, audiences, and messaging
• Familiarity with using a CRM for customer data management and email marketing

Physical Demands / Work Environment
• While performing the essential functions of this job, the employee may be required to stand, kneel, bend, walk, climb, use hands, reach with hands and arms, and talk or hear. The employee may be asked to lift/move materials of 40 pounds, occasionally overhead, unassisted.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total Benefits Package
• Membership in the Cooperative after 2 years. Members share equally in the prosperity of the cooperative and have an equal vote in the cooperative’s decision making.
• Cooperative-wide Performance Based Bonus’s. Critical numbers are established in the beginning of each year and quarterly achievements can equal bonus payout.
• Disability Insurance both long and short term
• Paid Education: Both Professional Development and Personal Enrichment
• Solar Installation on your home at cost
• Nine paid holidays and 72 hours of paid time off after 120-day probationary period
• Clear pathways for advancement in this rapidly growing business.

Intent and Function of North Wind Position Descriptions

This position description is intended to cover the most significant aspects of the position. There may be additional responsibilities assigned beyond those stated in this position description. North Wind reserves the right to modify, the role, responsibilities, requirements and position status as compliance regulations or business needs dictate.

Job Types: Full-time, Part-time

Pay: $22.00 - $26.00 per hour

Expected hours: 30 – 40 per week

Benefits:
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Work from home

Shift:
• Day shift

Ability to Commute:
• Amherst, WI 54406 (Required)

Ability to Relocate:
• Amherst, WI 54406: Relocate before starting work (Required)

Work Location: In person