Customer Relationship Management Manager

Alishan Green Energy Pvt. Ltd. is seeking a full-time Customer Relationship Management Manager in Raipur, Chhattisgarh. The role involves managing customer relationships, overseeing CRM software, improving customer satisfaction, and developing retention strategies. Candidates should have strong analytical and communication skills, experience in customer relationship management, and preferably a background in renewable energy. The position requires in-person attendance and offers various employee benefits.
Company Description

Alishan Green Energy Pvt Ltd. specializes in manufacturing robust encapsulant and superior coated backsheets, which are crucial for the long lifespan and efficiency of solar modules. Our state-of-the-art manufacturing facility is equipped with modern technology and high-quality raw materials, supported by a team of experts and an in-house R&D facility. We also have an in-house laboratory dedicated to stringent quality control measures to ensure reliable and efficient products.

Role Description

This is a full-time, on-site role based in Raipur for a Customer Relationship Management Manager. The CRM Manager will handle day-to-day tasks including managing customer relationships, overseeing CRM software usage, conducting analysis to improve customer satisfaction, and developing strategies to increase customer retention and sales. The CRM Manager will also lead market segmentation projects and ensure the seamless execution of various CRM initiatives.

Qualifications
• Strong Analytical Skills and Market Segmentation abilities
• Excellent Communication, listening and sales skills
• Ability to engage with customers and build rapport.
• Proficient in Project Management
• Outstanding problem-solving and decision-making abilities
• Experience in customer relationship management and sales strategy
• Ability to work independently and as part of a team
• Prior experience in the renewable energy sector is advantageous
• Bachelor's degree in Business Administration, Marketing, or a related field
• Strong sales skills with a persuasive and friendly attitude.
• Basic computer literacy and ability to use CRM software.
• Previous sales or customer service experience is a plus.
• Goal-driven, self-motivated, and able to work independently.

Key Responsibilities:
• Make outbound calls to potential customers to generate sales.
• Handle inbound calls and provide product/service information to customers.
• Identify customer needs and recommend appropriate products/services.
• Address customer inquiries, provide solutions, and overcome objections.
• Close sales by confirming orders and processing transactions.
• Achieve individual and team sales targets consistently.
• Maintain accurate and up-to-date records of customer interactions.
• Follow up with leads and customers to ensure satisfaction.
• Stay updated on product knowledge and sales techniques.

Interested Candidates can call us at - 6262300097

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:
• Day shift
• Experience:
• total: 2 years (Preferred)

Work Location: In person

Benefits:
• Cell phone reimbursement
• Commuter assistance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:
• Day shift
• Fixed shift
• Weekend availability

Language:
• English (Preferred)
• Speak with the employer* +91 6262300097