Customer Operations Analyst

Origin Energy Services Ltd is seeking a Customer Operations Analyst in Melbourne, VIC. The role focuses on driving operational excellence, analyzing processes, and collaborating with teams to enhance customer experiences. Key responsibilities include data analysis, process improvement, and supporting BPO teams. Candidates should have 3+ years in the energy sector and skills in SQL, Excel, and Tableau. The position offers a salary, bonuses, and a supportive work culture.
• Salary + annual bonus and performance review
• 13-month Parental Leave Cover Opportunity
• Melbourne CBD based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

As a Customer Operations Analyst at Origin Energy, you will be instrumental in driving operational excellence within our Origin Zero Back Office Operations team. Your role will involve analysing designated process areas, identifying improvement opportunities, and collaborating with both internal teams and external partners to ensure seamless experiences for our customers. From executing operational tasks to conducting root cause analysis, your technical skills will play a pivotal role in providing a seamless experience for our Origin Zero customers.

Key Responsibilities:
• Ensuring timely execution of operational tasks and coordination of events.
• Analysing data to identify the root causes of errors and exceptions and provide recommended solutions and process improvements.
• Develop and implement processes to address errors/exceptions and reduce their occurrence whilst meeting compliance requirements.
• Offering insights during the development of new initiatives and contributing to project-related tasks, such as testing.
• Providing expertise and support our BPO Teams, serving as an escalation point for complex issues.
• Collaborate with internal and external stakeholders, including Metering Providers and Networks, to investigate and resolve complex enquiries efficiently.

What will you bring?

• 3+ year of demonstrated experience in the energy or utilities sector.
• Experience in a similar Operations Analyst, Reporting Analyst or Metering Analyst role within the Energy Industry.
• Proficient experience with SQL, Microsoft Excel, Tableau (or similar) for data analysis, reconciliations and reporting.
• Strong analytical skills with the ability to identify root causes and recommend effective solutions.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams and external partners.
• Experience with C&I Electricity/Gas metering is highly valued, but not essential.

So why join us?

• Thrive in a culture of personal and professional growth.
• Enjoy a central CBD location with access to parking and public transport.
• Engage in opportunities through the Origin Foundation to support your community.
• Powering your career with unbeatable perks - Get discounted electricity, gas, and internet as an Origin employee.
• Explore unique and cost-effective employee EV Car subscriptions.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.