Customer Account Coordinator (Garden City, KS, US, 67846)

Sustainable Packaging Solutions is hiring a Customer Account Coordinator in Garden City, KS. The role involves managing customer orders, communicating order statuses, and working with production staff to ensure timely deliveries. Preferred qualifications include experience in manufacturing and customer relations. The position offers a salary of $48,300 - $55,000 and includes benefits such as health insurance, retirement plans, and opportunities for training and advancement.
Position Title: Customer Account Coordinator

Pay Rate: $48,300 - $55,000

Multiple factors, including individual experience, skills, and abilities, will determine where an employee is ultimately placed in the pay range.

Category/Shift: Salaried Full-Time

Physical Location: Garden City, KS

The Job You Will Perform:

Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and shipping operations. Has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.

Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes, and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Skills You Will Bring:
• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugated box industry
• Five years of customer relations experience; preferably 1+ years of industry-specific customer relations experience
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare, and retirement plans such as Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision, and pets.

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company.

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! International Paper has been a good steward of sustainable practices across communities worldwide for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring, and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to join Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be part of our increasingly diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues worldwide who are committed to creating what’s next. We serve customers globally, with manufacturing operations in North America, Latin America, North Africa, and Europe. Net sales for 2024 were $18.6 billion. Additional information can be found at internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, or receive other employment benefits and privileges, please contact reasonable.accommodations@ipaper.com or call (877) 973-3919.

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