CPW Administrative Assistant III – Staunton State Park (Pine, CO)

The CPW Administrative Assistant III position at Staunton State Park in Pine, CO, involves handling administrative tasks to support park operations. Responsibilities include providing customer service, managing office programs, answering public inquiries, and supporting accounting and procurement functions. The role emphasizes high-quality service and communication with the public and staff. The position is part of the Colorado Department of Natural Resources, focusing on managing and conserving natural resources.
Consider joining the dedicated people of the Colorado Department of Natural Resources.

It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.

We invite you to explore our website at https://dnr.colorado.gov/about-us to find out more about the work we do to manage Colorado’s natural resources for today – and tomorrow.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

In addition to offering rewarding, meaningful work, we offer:
• Medical and Dental plans
• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax 401K and 457 plans
• Paid life insurance
• Short- and long-term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 10 paid holidays per year plus generous vacation and sick leave
• Career advancement opportunities throughout the State system
• Some positions may qualify for the Public Service Loan Forgiveness Program

COLORADO PARKS AND WILDLIFE

Our Mission:
To perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado’s natural resources.

Work Unit Purpose

The work unit exists to implement the goals and objectives of Colorado Parks and Wildlife’s strategic long-range and operational plans to accomplish the Legislative mandate of protecting, preserving, managing, and enhancing the State’s recreational resources at Staunton State Park within the guidelines of Colorado state statutes, regulations, and Colorado Parks and Wildlife policies and procedures for the use, benefit and enjoyment of over 300,000 annual visitors.

The work unit provides a safe and quality recreational experience along with a wide range of appropriate recreational and educational opportunities while protecting and enhancing the facilities and natural resources of the area by providing visitor services, maintenance functions, natural resource protection and education, administration functions, law enforcement, inter-agency cooperation, and program management/development.

Description of Job

The purpose of this position is to handle the administrative tasks necessary to operate Staunton State Park. This position exists to provide high-quality customer service through public contact; manage a variety of park office programs including sales of products and services; answer public questions about Staunton State Park and CPW, and provide accurate and timely information; provide administrative support to park operations with an emphasis on general office support, accounting, procurement, budgeting, payroll, supervising assigned staff; and provide local, regional, and statewide marketing and public outreach.

Customer Service

This position works directly and communicates with the public and internal staff to answer questions about the park and the agency. Duties include but are not limited to:
• Selling CPW products and merchandise
• Answering phones and emails
• Providing assistance and information about Staunton State Park, CPW, camping, reservations, licenses, registrations, hunting, boating, fishing, area information, and general outdoor recreation
• Maintains website updates and social media posts in collaboration with other staff
• Oversees park event facility reservations and event coordination
• Implements established processes necessary to meet customer and staff needs
• Accurately completes and accounts for all internal and external customer products and associated documents
• Utilizes IPAWS and other databases to fulfill customer and staff needs

Accounting, Budgeting, and Data Entry
• Assists the Park Manager and staff with accounting functions including processing invoices, maintaining accounting records, CORE procurement, IPAWS transactions, and budget reconciliation
• Proficient in A4, CPW dashboard, SARA, Captrack, Word, Excel, Quicken, EDSYS, KRONOS
• Creates forms and spreadsheets, prepares reports on expenditures
• Establishes cash handling procedures, maintains accountability of cash and change funds
• Allocates state credit card spending
• Demonstrates and maintains proficiency with relevant programs and databases

Office Manager, Clerical, and Special Project Support
• Manages and operates the Visitor Center/Park Office and retail store
• Provides general office support (reservations, pass/license sales, retail, IPAWS)
• Maintains office equipment and supply inventory
• Assists with typing, note-taking, reporting, filing, and record-keeping
• Manages visitor publications and brochures
• Handles hiring paperwork, EdSys transactions, and Kronos functions
• Supports special projects and operational improvements
• Dispatches field staff via phone, email, or radio

Supervision
• Supervises temporary workers, interns, and volunteers
• Recruits, interviews, hires, trains, and evaluates staff
• Schedules and assigns duties, resolves conflicts, conducts meetings
• Ensures compliance with policies and procedures
• Coordinates with Park Manager for scheduling and staff adjustments

Other Duties as Assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:
• Three years of customer service experience in an office setting (retail manager, front desk, call center, etc.)

Substitutions:
• Appropriate education in Natural Resources, Wildlife, Environmental Science, Communications, Public Admin, etc. may substitute on a year-for-year basis.

Required Competencies:
• Proficiency with databases
• Organizational and time management skills
• Strong written and oral communication
• Multitasking, problem-solving, and critical thinking
• Excellent customer service
• Independent and team work
• Ability to interpret regulations

Preferred Qualifications:
• Current or former CPW or State of Colorado experience
• Strong customer service and problem-solving

Conditions of Employment:
• Colorado residency at time of application
• Valid Colorado driver’s license
• Background checks (driving & criminal)
• May require weekends, holidays, or after-hours shifts
• Training may include firearms and archery
• May involve in-state travel with overnight stays
• Disclosure of prior disciplinary actions required

APPEAL RIGHTS

Contact the Human Resources Specialist listed below to resolve any qualification issues.
If eliminated from consideration, appeals may be filed using the official appeal form:
• Email: (dpa_state.personnelboard@state.co.us)
• Mail or deliver to: 1525 Sherman Street, 4th Floor, Denver CO 80203
• Fax: 303.866.5038

More info: spb.colorado.gov or call (303) 866-3300.

Supplemental Information

The Assessment Process:
• Applications reviewed by HR for Minimum Qualifications
• Structured review by Subject Matter Experts may be part of the analysis
• Resumes and cover letters are not considered in the initial review
• Fully complete your application and supplemental questions
• May include further testing/exams
• May be used to fill multiple vacancies

Equity, Diversity, and Inclusion

The State of Colorado is an equal opportunity employer. We welcome and encourage candidates from all identities, backgrounds, and abilities to apply. Employment decisions are made without regard to protected statuses.

ADA Accommodations

If you require a reasonable accommodation during the hiring process or job performance:
• Contact: dnr_hr_employeebenefits@state.co.us
• Allow at least 5 business days prior to accommodation needs
• Be prepared to provide documentation

E-Verify

DNR uses E-Verify to confirm eligibility for employment in the United States. Learn more about E-Verify and your rights.

Toll–Free Applicant Support – Technical Help

If you experience technical difficulty using the NEOGOV system (uploading documents, etc.), contact:
• NEOGOV: 855-524-5627
• Hours: Mon–Fri, 6 AM – 6 PM (Pacific Time)

The HR Office cannot assist with technical issues.