Corporate Loss Mitigation Analyst

The Corporate Loss Mitigation Analyst at Glacier Bancorp, Inc. is responsible for managing delinquent mortgage accounts, assisting borrowers to prevent foreclosure, and engaging in collections activities. The role involves analyzing financial situations, negotiating repayment plans, and ensuring compliance with policies. This position is based in Salt Lake City, UT, or other locations within the company's eight-state footprint.
About The Role

Summary

Reporting to the Mortgage Loan Servicing Manager and overseen by the Loss Mitigation Team Lead, the Loss Mitigation Analyst is responsible for managing delinquent mortgage accounts and assisting borrowers in finding solutions to prevent foreclosure. This role involves analyzing borrower financial situations, evaluating loss mitigation options, and negotiating repayment plans to mitigate losses for the company. In addition to loss mitigation duties, the analyst will actively engage in collections activities, including contracting borrowers to discuss overdue payments and ensuring timely collections of outstanding debts. The analyst will work closely with borrowers, internal departments, and external partners to ensure effective and compliant loss mitigation strategies.

This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry rate for this position is $24.38 + / per hour (calculated for Kalispell, MT).

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

WA Applicants ONLY: Wenatchee, WA range $27.61 to $41.40 an hour. Spokane, WA range $27.22 to $40.84 an hour.

Job Duties

Customer Service
• Provide exceptional customer service by addressing borrower inquiries and concerns promptly and professionally.
• Educate borrowers on available loss mitigation options, homeowner counseling, local/state/federal programs available and the foreclosure process.
Collections
• Management a portfolio of delinquent mortgage accounts, ensuring timely and accurate follow-up.
• Contact borrowers who are delinquent on their mortgage payment to assess their financial situation via phone, email, and mail to remind them of overdue payments.
• Maintain detailed records of borrower interactions and account status in the servicing system.
• Monitor and posts payments in suspense as a proactive step towards preventing delinquency.
Loss Mitigation
• Provide borrowers with information regarding available loss mitigation options, guiding them through the application process for loss mitigation programs
• Review and analyze borrower financial information, including income, expenses, and credit reports to determine eligibility for loss mitigation programs and prepare detailed case files for review and approval.
• Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
• Negotiate repayment plans and workout options with borrowers to prevent foreclosure, offering solutions that balance the needs of the customer and the company.
• Create and review documents related to Change in Terms, Modifications, Re-Amortizations, Partial Releases, Successor in Interest and Workouts for approval or denial with consistency, accuracy, and quality.
• Maintain accurate and detailed records of all communications, payment arrangements, actions taken, and decisions.
Collaboration
• Participates in the formulation of work procedures, policies and methods to ensure compliance with Glacier Bancorp, legal, investor, regulatory, and/or business policies which directly affect the work unit but may have an indirect effect on other departments or outside customers.
• Participate in new software implementation, testing, and upgrade projects. Maintain current systems and software, releases, integration and testing.
• Assist department with other daily functions such as but not limited to: investor reporting, customer service calls/emails, payment postings, ARM Loans, scanning/indexing, miscellaneous maintenance, payoffs, and/or AFT/ACH setups.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies. Must complete the assigned online training courses and achieve a passing score by due date.

About You

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required/Preferred

Education Level

Description

Required

High School Diploma / GED

Preferred

Associate Degree

Experience

Required/Preferred

Experience Level

Description

Required

3 years

Working in a Banking or Lending environment.

Required

Beginner Experience

Working with a loan platform software such as Encompass, Jack Henry, Black Night, FiServ, etc. required.

Required

Advanced Experience

Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe, and Internet Explorer / Google Chrome

Preferred

Beginner Experience

Demonstrated experience working with all levels of management

Preferred

Knowledge Of

Lending regulations and compliance.

Preferred

Beginner Experience

Loan Servicing/Operations

Would an equivalent combination of relevant education and work experience be considered?: Yes

License/Certification

Active registration with NMLS required within 3 months of hire.

Required Skills and Abilities
• Employee must have proven problem solving, analytical, and technical skills to identify and understand business needs, identify appropriate solutions, and communicate to management for acceptance and implementation.
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
• Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
• Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
• Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem solving skills.
• Employee must be a self-starter with ability to take ownership and accountability of all roles and responsibilities with minimal supervision.
• Ability to effectively research and interpret regulations.
• Ability to serve as a backup for other staff members in a mutually supportive team work environment.
• Employee must be capable of regular, reliable, and timely attendance.

Additional Requirements

Travel

Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Working Conditions

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Minimal noise.

Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities

Frequency

Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.

Infrequent – rare.

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.

Infrequent – rare.

Crawling: Moving about on hands and knees or hands and feet.

Infrequent – rare.

Crouching: Bending the body downward and forward by bending leg and spine.

Infrequent – rare.

Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.

Infrequent – rare.

Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.

Daily.

Grasping: Applying pressure to an object with the fingers and palm.

Infrequent – rare.

Kneeling: Bending legs at knee to come to a rest on knee or knees.

Infrequent – rare.

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.

Occasional – now and then.

Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Infrequent – rare.

Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

Occasional – now and then.

Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Daily.

Stooping: Bending body downward and forward by bending spine at the waist.

Infrequent – rare.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.
Qualifications:

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.
Education:UNAVAILABLEEmployment Type: FULL_TIME