Consultant, Customer Orchestration

NAB is seeking a Consultant for Customer Orchestration in Melbourne, VIC. The role involves partnering with teams to enhance customer outcomes, providing insights for improvement, and aligning efforts with customer needs. Candidates should have experience in the banking sector, a collaborative approach, and strong commercial awareness. NAB promotes a diverse and inclusive workplace culture. This is a full-time position based in Melbourne, not remote.
• Partner with teams to lift capabilities and confidence in delivering great customer outcomes.
• Provide insights and direction to help evolve how we work and deliver meaningful outcomes
• Connect the dots across teams and priorities to align efforts with what matters most for our customers.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Consultant, Customer Orchestration in Personal Banking, you will:
• Guide and support prioritisation and planning across teams to align with customer needs and business goals.
• Bring people together to simplify how work gets done and remove duplication or friction across journeys.
• Help team stay focused on delivering the right thing at the tight time by aligning sequencing and flow.
• Create opportunities for connection across connection across teams to ensure joined-up delivery for the customer.
• Monitor how work is progressing, support continuous improvement, and uplift delivery confidence.
• Champion consistency and alignment to frameworks that support better outcomes for customers and colleagues.
• Make sure the

What you will bring:
• Strong experience in leading work across people, process, and delivery, preferably within the banking and financial services sector
• A collaborative approach and ability to work within modern, adaptive delivery models.
• A track record of business insights and feedback to guide decisions and improve how we work
• Confidence working in complex environments with multiple priorities
• A solid understanding of how people, process and data come together to drive better business and customer outcomes.
• Strong commercial awareness and passion for making things better for both customer and colleagues.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.