Call Centre Representative - For EdVerse Global - Job ID - 1372814

EdVerse Global is seeking a Call Centre Representative in Dhaka, Bangladesh. Responsibilities include managing lead calls, following up, identifying customer needs, maintaining CRM records, upselling products, and building customer relationships. Candidates should have at least 1 year of experience or be freshers with a Bachelor's degree. The salary ranges from Tk. 20,000 to 25,000 monthly.
EdVerse Global is looking for Call Centre Representative

Job Description / Responsibility
• Manage large amounts of lead calls in a timely manner.
• Follow up the calls in a timely manner.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Make sure the CRM records are properly maintained.
• Seize opportunities to upsell products when they arise.
• Make sure the office visit and fix an appointment with the counsellors.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Educational Requirements
• Bachelor/Honors

Experience Requirements
• At least 1 year(s)
• The applicants should have experience in the following business area(s): Group of Companies
• Freshers are also encouraged to apply.

Salary
• Tk. 20000 - 25000 (Monthly)