Call Centre Dispatcher / Dispatch Operator /

Ventia is hiring a Call Centre Dispatcher in Mitcham, VIC, for its Yarra Valley Water contract. The role involves dispatching unplanned maintenance activities and requires experience in infrastructure faults, preferably in utilities or emergency services. This permanent full-time position includes 12-hour shifts on a rotating roster, offering career progression and various employee benefits. Candidates should have relevant experience and planning skills.
Ventia’s Yarra Valley Water contract is seeking an experienced Call Dispatcher to work within its Network Operations Centre. The main purpose of this role is to effectively dispatch and communicate unplanned maintenance activities.

This role is best suited to those with a background in dealing with infrastructure faults in essential services and has worked in a control room environment particularly in the utilities industry and/or emergency services.

The position is a Permanent Full Time position based out of Mitcham, Victoria working 12 hour shifts (6pm-6am) 2 days on, 3 days off on a 2 week rotating roster with 5 weeks annual leave per year.

We are offering
• Permanent full-time role, based in Mitcham, VIC
• Access to Ventia's internal opportunities for career progression across it's various sectors.
• Flexible hours within a rotating roster & an RDO every month.

Duties include:
• Coordinate multiple and different discipline Field Ops Water and Sewer resources to attend priority work
• Coordinate and support allocated field resources through effective communication a sense of urgency and the use of technologies to minimise cost and reduce travel time
• Prioritise and communicate work requests including client/customer escalations
• Perform Fault Call Taking duties from customers as required
• Drive productivity and efficiency without compromising safety, environmental and quality objectives

About you
• Previous experience in a similar role and industry is advantageous or as a call dispatcher dealing with a diverse range of disciplines.
• Prior experience using Computerised Maintenance Management Systems such as Maximo & Click is desirable
• Demonstrated expertise in planning, implementing and managing maintenance activities
• Appropriate secondary and/or trade qualifications with sound planning, scheduling capabilities

Diversity

Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

What We Offer You

Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.

How to apply

Select "Apply Now" to submit your application.

Position Reference Number: 162331