Business Operations Project Manager

Peninsula Clean Energy is seeking a Business Operations Project Manager to support cross-departmental initiatives aimed at reducing greenhouse gas emissions. The role involves managing projects, collaborating across teams, and facilitating communication. This remote-first position requires California residency and occasional in-person meetings in Redwood City. The salary ranges from $150,000 to $175,000, depending on experience.
Job Title: Business Operations Project Manager

Salary: $150,000-175,000 (commensurate with experience)

Location: Requires CA residency and primary place of work to be within 100 miles of Redwood City, CA. Peninsula Clean Energy is a remote-first work environment. Employees will be expected to attend in-person meetings on a monthly to quarterly basis at the Peninsula Clean Energy office in Redwood City, CA. This position will also require periodic in-person meetings with representatives from commercial accounts and/or other stakeholders.

POSITION SUMMARY

The Business Operations Project Manager works under the direction of the Associate Director of Innovation Strategy at Peninsula Clean Energy (PCE) and is responsible for supporting the implementation of certain programmatic initiatives across multiple departments of the organization. Those initiatives can include, but are not limited to, the design and implementation of technology projects, customer service support functions, change management initiatives, and select customer platform management tasks. This is an exciting opportunity to support innovation and cross departmental project management while also supporting PCE’s mission of reducing greenhouse gas emissions.

The newly proposed Innovation Strategy Department (IS Dept) will support PCE’s early-stage investigation and initial implementation of advanced energy initiatives that require cross-departmental strategy development and project management. The concept is that the IS Department will serve as an “incubator” of sorts for emergent energy programs and technologies that PCE wants to explore/implement, but don’t entirely fall within the scope of a single department. A current example is the collaboration on front-of-the-meter distribution resources and the DERMS platform. It is anticipated that the SI department will lead the first 20% of an energy-related cross functional initiative before ensuring a smooth transition to the implementing department. The SI department will also inform and support Agency change management and planning efforts, and will coordinate initial project management of certain internal and external facing initiatives. Finally, the department will investigate and pursue opportunities to diversify PCE’s program revenue via public funding and new business models and will provide subject matter expertise to support regulatory and legislative policy development.

POSITION RESPONSIBILITIES

Responsibilities include managing certain cross-functional projects, engaging with business leads to define requirements, assess approach, manage and implement solutions, and support implementation and administration as appropriate. We are looking for someone who is highly organized and collaborative, has strong attention to detail, and can support activities across multiple teams and projects.

Examples of Duties
• Collaborate Across Teams: Facilitate communication and collaboration among teams across departments such as Energy Programs, Marketing, Account Services, IT, Admin etc. to ensure cohesive execution of initiatives.
• Assist in Developing Initiative and Project Road Maps: Analyze business needs and work with department heads to identify and prioritize cross-functional projects and initiatives that support design, implementation and effectiveness of assigned projects. Collaborate with internal and external stakeholders to define and document business requirements and align project needs and priorities.
• Develop and Execute Project Plans: Create and manage project plans for internal business needs identified in the Road Maps. Effectively translate business requirements into technical specifications and manage implementation, configuration and testing of solutions. Be responsible for tracking progress, meeting established timelines, and mitigating risks.
• Salesforce Development: Lead business analysis and project management on Salesforce platform integration coordinating across departments and consulting partners.
• Leverage Analytics: Use data-driven insights to measure program success, refine initiatives, and provide regular updates to departmental leaders and stakeholders.
• Administration support: Coordinate user administration support and training for new business and technology systems and processes. Create and present reports to technical and non-technical team members
• Provide Subject-Matter Expertise: Stay up-to-date with current organizational trends, systems, processes, technologies and technical developments.
• Perform other duties as assigned.

CANDIDATE QUALIFICATIONS & REQUIREMENTS

Experience/Education:

Bachelor's degree with 6+ years of related experience or equivalent work experience in business process analysis, organizational operations, and technology systems and processes (e.g. CRM platforms).
• Project Management Skills: Proven ability to lead mid-scale projects from initiation to successful completion, delivering measurable outcomes. Skilled in managing competing priorities and ensuring cohesive execution across cross-functional teams.
• Process Improvement: Experience with streamlining workflows and improving efficiency.
• Change Management: Understanding of change management principles and experience developing strategies for successful adoption of initiatives.
• SaaS Expertise: Familiarity with SaaS business models and key business systems (e.g., CRM, ERP).
• Analytical Skills: Strong analytical and problem-solving skills.
• Relationship Building: Ability to enhance relationships with internal and external partners.
• Proven experience as a Technical Business Analyst or similar role
• Understanding of business practices and processes
• Knowledge of data analysis and data modeling
• Experience with project management methodologies
• Excellent problem-solving skills
• Ability to explain technical details effectively to both technical and non-technical audiences.

Knowledge of:
• Principles of electric generation, and in particular renewable energy technologies, is a plus.
• Knowledge and experience in any of these areas is a plus: solar systems, energy storage, electric vehicles and charging infrastructure, demand response programs, energy efficiency, micro-grids, and other innovative energy technologies.
• Mission, goals, policies, and purpose of Peninsula Clean Energy.

Ability to:
• Exercise sound judgment, creative problem solving, and commercial awareness.
• Manage multiple priorities, meet deadlines, and quickly adapt to changing priorities in a fast-paced dynamic environment.
• Take responsibility and work independently, as well as coordinate team efforts.
• Be thorough and detail-oriented; demonstrate patience, tact, and courtesy.
• Establish and maintain effective working relationships with persons encountered during the performance of duties.
• Apply strong writing and editing skills.
• Interact professionally and effectively with customers, commercial partners, PCE staff, Citizens Advisory Committee, and Board of Directors.
• Be part of a team of committed people.
• Comfortable with using basic and intermediate MS Office functions, including Word, Excel, Outlook, and Powerpoint.
• Willing to learn and use various tools and systems (e.g.; CRM tool, Project Mgmt. tool / Expense Report tool).

SALARY AND BENEFITS

Compensation is commensurate with experience. Peninsula Clean Energy offers a generous benefits package including:
• Individual, family and domestic partner health (medical, dental, vision) insurance
• Retirement and employer matching contributions
• Health and dependent care flex spending account
• Long term disability benefits
• Cell phone and internet stipend for remote work
• Paid parental leave
• Paid vacation

APPLICATION PROCESS

The application materials must include:
• Resume
• Cover letter

We regret that we are unable to sponsor Visas at this time.

About Peninsula Clean Energy

Peninsula Clean Energy is the community choice energy program (known as a "CCA") for San Mateo County and portions of Merced County. Peninsula Clean Energy's customer base includes approximately 310,000 accounts, serving a population of 800,000, with a total electrical load of almost 4 million megawatt-hours.

Our mission is to reduce greenhouse gas emissions by expanding access to sustainable and affordable energy solutions. At Peninsula Clean Energy, we believe everyone deserves access to affordable, clean energy. We are committed to delivering electricity at lower rates to our local community while helping California build a more resilient, carbon-free power grid. We hold ourselves accountable to keep our energy rates stable and competitive, and we’re committed to a larger goal: provide our customers with 100% renewable electricity by 2030.

PCE is an Equal Opportunity Employer

PCE is committed to complying with applicable laws, including the Americans with Disability Act and Fair Employment and Housing Act, ensuring equal employment opportunities to qualified individuals with a disability. Peninsula Clean Energy prohibits unlawful discrimination based on age, sex or gender, genetic information or characteristics, gender identity, gender expression, race, color, ancestry, national origin, religion, creed, marital status, military or veteran status, sexual orientation, physical or mental disability, medical condition, or on any other basis prohibited by federal, state, or local laws.