Business Improvement Lead

Ashurst is seeking a full-time Business Improvement Lead in Brisbane, Australia. The role involves overseeing the Business Analyst team, leading projects for service improvement, and managing stakeholder relationships across Australia and APAC. Candidates should have leadership experience, expertise in service design, and strong communication skills. Ashurst offers flexible work options, extensive benefits, and a commitment to social impact and sustainability.
Description

Ashurst is a leading global law firm with a determination to go beyond the ordinary by outpacing change. We have a community of 4800+ people across over 30 offices globally and are a trusted adviser to top corporates, financial institutions and governments. What sets us apart is our ambition for our people and our clients.

What makes Ashurst a great place to work?
• Flexible work options
• Market leading parental leave of 26 weeks paid leave irrespective of gender
• Health and wellbeing benefits, gym membership and corporate health plans
• Genuine opportunities to grow your career through secondments or global opportunities
• Extensive Learning & Development opportunities including tailored professional development for all employees, coaching, mentoring and study support for further education
• We have a strong commitment to social impact, demonstrated by our extensive volunteering and pro-bono opportunities, as well as our award-winning social inclusion and mobility programs
• We are committed to reaching net-zero greenhouse gas emissions by 2050.

The Opportunity

We are seeking an experienced Business Improvement Lead to join our Brisbane team on a full time, permanent basis.

In this role, you will oversee the Business Analyst cohort and work closely with the Ashurst Service Central (ASC) leadership team. The role involves leading projects, designing and improving end-to-end services, and driving continuous improvement and operational excellence initiatives. The Business Improvement Lead will also manage stakeholder relationships in Australia and APAC region, ensure alignment with strategic goals, and support the Global Manager and Head of Function in delivering key strategic objectives by triaging and prioritising work.

As a subject matter expert in process analysis and continuous improvement, you will also coach and train the team in the application of service design and improvement tools and techniques. Your role will involve facilitating process workshops and problem-solving sessions to enhance existing processes.

A full job description, including a breakdown of responsibilities, can be found attached at the bottom of our advertisement on our Ashurst careers page: http://careers.ashurst.com/

We are interested in hearing from people who have:
• Demonstrated leadership experience, with a track record of managing and developing high-performing teams.
• Ability to build trust, manage expectations, and influence senior-level stakeholders in a complex business environment.
• Experience in service design, improvement of target operating models and service catalogue creation and/or management.
• Proven ability to lead projects, run process mapping workshops, and develop capability models.
• Exceptional verbal and written communication skills, with the ability to engage, influence, and present to senior stakeholders.
• Proficiency in analysing complex information and processes to define services and their specifications. Passion and sense of urgency for executing performance improvement projects and delivery of workshops.
• Proficiency in JIRA, SharePoint, and MS Office Suite products such as Excel, PowerPoint, PowerBI, and ideally Visio or other process mapping tools.
• Certified Lean Six Sigma Green Belt or Lean Practitioner preferred; alternatively, 2-4 years of hands-on CI experience with a strong delivery mindset.

We value diverse perspectives at Ashurst, so even if you don't feel you meet all of the requirements, we still encourage you to apply.

For more information or if you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact: globalresourcing@ashurst.com for a confidential conversation.

If you are interested in this opportunity, please apply directly to Ashurst. We prefer to talk with you personally and are not accepting applications from recruitment agencies.