Bicycle Technician - Full Time

The New Wheel is seeking a full-time Bicycle Technician in San Francisco, CA. Candidates should be skilled bike mechanics passionate about the ebike industry. Responsibilities include assembling and servicing bikes, providing excellent customer service, and maintaining shop standards. Requirements include at least 2 years of experience, strong attention to detail, and a positive attitude. Training is provided for those without electric bike experience.
Summary

We are looking for skilled bike mechanics who gain joy through helping riders get the most out of their bikes!

If you are passionate about working for a company that believes in supporting the wellbeing of our planet and a positive person who is interested in learning about the ebike industry, this job is for you!

In this job you will
• Assemble and prepare bikes for sale.
• Perform a variety of service functions on new and used bicycles and electric bicycles.
• Provide one-of-a-kind customer experience through your service work and direct interaction with customers.

What we are looking for:
- Skilled bicycle mechanics and bicycle service professionals (no experience with electric bikes required; we'll train you)
- Hard workers with positive energy and a growth mindset
- Mechanics who take pride in their work and pay attention to the details
- Must be comfortable on a computer - computer savvy a big plus

You are:
• Dependable
• People-oriented
• Enjoy learning and finding solutions
• Adaptable
• Detail-oriented
• Proactive
• Positive
• Problem solver

Repair experience necessary. Riders and enthusiasts preferred. Open to all ages and levels of experience.

Duties

Duties include but are not limited to:
• Apply shop standards in the assembly and repair of bikes across the full product line.
• Meet or exceed shop production standards.
• Complete paperwork accurately and fully (record parts used work performed detail of torque tolerance and standard procedures; complete pricing of job ticket) and process to next status or location.
• Record and report any deficiencies not addressed by the repair work being done to the customer and or the appropriate leader.
• Operate cash register as necessary.
• Report or record replacement parts inventory and supply shortages to the Manager. Maintain shop cleanliness including bench and common workspace.
• Assemble new bicycles.
• Install, repair, and replace equipment or accessories, such as handlebars, stands, lights, and seats.
• Align wheels.
• Disassemble axles to repair, adjust, and replace defective parts, using hand tools.
• Install and adjust brakes and brake pads.
• Install new tires and tubes.
• Clean and lubricate bicycle parts.
• Build wheels by cutting and threading new spokes.
• Install parts and accessories.
• Adjust components according to specifications.
• Perform basic equipment maintenance.
• Evaluate the mechanical condition of the product and estimate the cost of repairs.
• Provide an educated assessment for a bicycle repair for the customer that includes an estimated completion date.
• Other duties as needed/ assigned.

Requirements

Requirements include but are not limited to:
• Minimum 2 years experience preferred working as a technician/ mechanic in a bike shop.
• Previous bike assembly experience or equivalent preferred
• Interest in working in a team environment committed to providing an excellent service experience while increasing sales through service
• Strong attention to detail
• Ability to maintain open and positive relations with coworkers, partners, and customers
• Interest in developing own skills and knowledge
• Ability to periodically lift 75 pounds

Nice To Haves

Preferred candidates will have knowledge and experience in any or all of the following systems and tools:
• Adjustable hand wrenches
• Bench mount stands Wall mount stands
• Bike cable cutters
• Box end spanners
• Cable cutters
• Cable stretchers
• Cassette lock ring tools
• Chain checkers
• Chain cleaner brushes
• Chainring nut wrenches
• Compact scissors
• Component cleaning brushes
• Cone wrench sets
• Crank bolt wrenches
• Crank pullers
• Crown race setters
• Derailleur hanger alignment gauges
• Desktop computers
• Floor pumps
• Folding hex wrench sets
• Frame taps
• Handlebar holders
• Hex tools
• Linkage clamps
• Minipumps
• Multipurpose hammers
• Needle nose pliers
• Offset brake wrenches
• Open end wrench sets
• P-handled hex wrenches
• Pedal Powered Software Bicycle Repair Man
• Pedal wrenches
• Personal computers
• Phillips head screwdrivers
• Point of sale terminals
• Portable repair stands
• Precision spoke wrenches
• Screw type chain tools
• Shop repair stands
• Side cutter pliers
• Spoke gauges
• Sprocket removers
• Straight blade screwdrivers
• Threadless nut setters
• Three-way hex wrenches
• Tire levers
• Wall mount stands
• Web browser software
• Wheel truing stands
• Ebike diagnostic software

Benefits
• Regular schedule Monday through Friday, 8:45am to 5:15pm
• Health and Dental (for full time)
• Paid vacation (for full time)
• 401K
• Paid training opportunities
• Pre-tax commuter benefits
• Lots of room for advancement and promotion (we are growing quickly)
• Secure, non-seasonal employment
• Employee discounts on top brand bicycles and parts