Bicycle Mechanic (Rider Support Technician)

Velofix is hiring a Bicycle Mechanic (Rider Support Technician) in San Jose, CA. This role involves operating a Mobile Bike Shop, performing bike repairs, and providing exceptional customer service in the community. Ideal candidates should have strong mechanical skills, a passion for cycling, and excellent communication abilities. The job offers competitive pay, flexible scheduling, and a supportive team environment. Experience as a bicycle mechanic is required.
About the Role:
Are you a passionate cyclist with strong mechanical skills and a friendly, customer-focused mindset? Do you prefer tools over a desk, and enjoy being out in the community rather than stuck inside?

Velofix is seeking a Rider Support Technician to join our team. This role is much more than a traditional bike mechanic—it's about representing our brand, providing exceptional service, and encouraging people to ride more.

As a mobile technician, you’ll be on the road with our state-of-the-art Mobile Bike Shop, visiting customers at their homes, workplaces, and events. You’ll perform bike servicing and repairs, fittings, deliveries, and promote Velofix at local happenings—all while ensuring a premium customer experience.

Key Responsibilities:
• Operate and maintain your Mobile Bike Shop van
• Perform bike repairs, tune-ups, and fittings
• Engage directly with customers in the field, delivering outstanding service
• Make equipment or part deliveries as needed
• Support and represent Velofix at local events
• Communicate clearly and professionally with customers and internal teams
• Manage daily schedules and service logs

What We Offer:
• Top 10% Industry Pay: We benchmark compensation to ensure you’re among the best-paid in the market
• 100% of Gratuities: Any customer tips are yours to keep
• Employee Discounts: Enjoy special pricing on top brands and products
• Tools & Uniforms Provided: We set you up with everything you need to succeed
• Flexible Scheduling: Part-time and full-time shifts with weekend availability
• Supportive Team Environment: Our internal support team is always ready to help you troubleshoot or handle logistics

What You Bring:
• Strong mechanical knowledge of bicycles and cycling equipment
• A passion for cycling and a genuine desire to talk with people about it
• Self-motivated and dependable, with a strong sense of ownership and accountability
• A positive, professional, and team-first attitude
• Excellent communication and problem-solving skills
• Willingness to work occasional evenings or weekends (with advance notice)
• Prior experience as a bicycle mechanic or technician is a must

Ready to roll with us?
If you're looking for a role where you can make an impact, work independently, and grow within a purpose-driven brand—Velofix might be the perfect fit.

Job Type: Full-time

Pay: $20.25 - $24.00 per hour

Expected hours: 30 – 40 per week

Experience:
• Bicycle Mechanic: 5 years (Preferred)

Willingness to travel:
• 100% (Preferred)

Work Location: In person