AV Support Analyst - 6 month FTC

Norton Rose Fulbright is seeking an AV Support Analyst for a 6-month fixed-term contract in Melbourne. The role involves managing audio-visual conferencing equipment, supporting corporate meetings, and resolving AV system issues. Candidates should have IT qualifications and strong AV experience. This is an on-site position with standard hours and occasional after-hours support required. The firm promotes a collaborative culture and offers career development opportunities.
Description

About us

Norton Rose Fulbright is a leading global firm that delivers legal services to multinational blue-chip companies and government bodies. Access to cutting edge and high-availability technology is crucial to enabling our lawyers and other staff to deliver those services and remain competitive, meaning our team is continually upgrading and enhancing our corporate technology.

The role

Our Information Technology group is known for its collaborative and supportive culture and is a trusted and valued team within Norton Rose Fulbright. As an AV Support Analyst, you will work on-site in our Melbourne office to provide high quality and proactive use and operation of corporate audio-visual conferencing equipment.

This role is an on-site position and the hours will operate between 8.45 am and 5.15 pm but there is also a requirement for some after-hours support on a needs basis. There may be a requirement for incidental travel interstate from time to time.

The key responsibilities and requirements for this role are as follows:

Responsibilities
• Management and set up of video conferences nationally
• Support our Corporate Services team to ensure smooth day to day running of meetings, functions and videoconferences
• Provide second level support to investigate and resolve issues relating to AV systems
• Schedule national maintenance for AV systems and manage relationships with key vendors
• Provide support to firm mobile phones, laptops and other mobile devices to ensure integration with meeting room equipment and technology
• Involvement in firm-wide projects and rollouts; supporting of upgrades to the software environment.

Requirements

The ideal candidate will be a team player with the ability to build a strong rapport with all our stakeholders. You will have IT qualifications and have strong AV experience across multiple platforms gained within a professional services or large corporate environment. The ability to work under pressure and meet deadlines is key to success in this role.

You will have knowledge of audio-visual conferencing hardware and software platforms, including:
• RealPresence Group Series and Trio
• Microsoft Teams Room's
• Microsoft Teams
• Various virtual meeting software platforms such as Webex, Meet, Zoom, GoTo etc
• Crestron and AMX automation
• QSC equipment particularly Q-SYS
• Microphones, ranging from the positioning of lavalier mics to maintaining consistent audio levels for a panel of presenters
• Management of Video switching, Music que's, mic muting, Teams call integration, organisation and support of far site's
• Sonos Session Border Controller
• Intercall, BlueJeans and other audio and video conferencing cloud platforms
• Wireless presentation technologies, such as Miracast and Airplay
• Windows 11 and MacOS operating systems, and presentation software packages on both platforms
• Apple iOS and Android mobile devices, and presentation packages on both platforms

As an AV Support Analyst, you will be rewarded with genuine career prospects and an inclusive, high performing team environment renowned for its collaborative culture, passion for client service and professional development opportunities.

Norton Rose Fulbright values diversity and strives to create an inclusive environment. We are proud that Norton Rose Fulbright in Australia has been recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) as well as a gold tier employer for LGBTI Inclusion through the Australian Workplace Equality Index. In 2023 we were re-accredited as a Family Inclusive Workplace and always encourage people to discuss flexible and hybrid work options with us.

We encourage Aboriginal and Torres Strait Islander candidates to apply.

To apply online click the 'Apply' button below. If you require any adjustments to the recruitment process or if the application portal is inaccessible to you, please don't hesitate to contact Yvette Borradale via (03) 8686 6003 or yvette.borradale@nortonrosefulbright.com for a confidential discussion.

If you are trans or gender diverse and would like a confidential discussion before applying, please contact Yvette Borradale (03) 8686 6003 or Scott Baker (02) 9330 8578.