Associate - Implementation - Service Operations

McKinsey & Company is hiring an Associate - Implementation - Service Operations in Arkansas. The role involves working with clients to develop capabilities and processes for tangible results, focusing on holistic transformations and sustainable change. Candidates will receive mentorship and be part of a diverse global community. Qualifications include an undergraduate degree. The position emphasizes continuous learning, impactful contributions, and collaboration with influential organizations.
Who You'll Work With

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible.

Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you’ll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.

When you join us, you will have
• Continuous learning Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package, which includes medical, dental, mental health, and vision coverage for you, your spouse/partner, and children.

Your Impact

As an Implementation Associate, you will work alongside a small McKinsey team to develop the capabilities, systems, and processes needed for our clients to achieve tangible, bottom-line results.

You will serve as an expert in implementing holistic transformations, including customer experience/service design, frontline and field operations process improvements, corporate business function optimization, and customer care. You’ll also leverage cross-cutting foundation capabilities to deliver significant and sustainable cost impact.

Your role will go beyond advising and delivering solutions—it will be about coaching and creating lasting change. Collaborating directly with clients, you’ll uncover the underlying challenges behind their strategies, create actionable plans that drive real transformation, and ensure that these changes are sustainable over the long term.

The clients you'll work with are not just any clients—they are some of the most influential organizations, from Fortune 500 companies to innovative startups. We’ll count on you to go the extra mile, solving immediate problems while driving lasting impact. Your judgment and integrity will be key to ensuring our recommendations are not only effective but also enduring.

Your Qualifications and Skills
• Undergraduate degree required, master’s degree in engineering, business, operations or related disciplines preferred
• 5+ years of relevant experience that includes a progressive career trajectory, outstanding professional achievement and impact preferably with large, multi-national companies/organizations
• Experience in at least two of the following customer experience process improvement; frontline, field service or customer care process transformation; general and administrative (Finance / HR) function transformation or process implementation in the middle office (claims, mortgages, case management) or contact center
• Demonstrated experience successfully leading a transformational/capability building activity within a back office / shared service center in any industry or frontline services environment such as retail, telecom, banking, travel and transport, hospitality, financial services
• Highly capable problem solver, able to work on complex problems requiring strong analytical, conceptual and quantitative ability
• Ability to create work product-focused materials / outputs, which may include PowerPoint decks, Excel models, articles, or other written deliverables
• Ability to work collaboratively in a team and create an inclusive environment with people at all levels of an organization
• Willingness to travel up to 80% and work in varying environments that may be challenging and/or not accessible (e.g., factories, hospitals, mines)