Assistant Service Manager, Rocklin

Lucid Motors is hiring an Assistant Service Manager in Rocklin, CA. The role involves managing service technicians, ensuring high customer service, overseeing work orders, and compliance with industry standards. Candidates need a high school diploma and at least 5 years of automotive service experience. The salary range is $105,000-125,000, with additional benefits. Lucid Motors values diversity and provides equal employment opportunities.
Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

California (Non-Bay Area) - $105,000-125,000

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

Lucid maintains your privacy according to its Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
The Role:
• Assist in managing and developing Service technicians and the service business, reporting, and repairs to customer cars in both pre-and post-delivery repair status
• Ensure the team is providing the highest level of Lucid customer experience while developing top-of-the-line, everlasting professional relationships with our clients/vendors
• Be responsible for ensuring work orders and Salesforce tasks are closed out, warranty claims are detailed and properly completed.
• Possess a working knowledge of all industry standards, regulations, and restrictions, and ensures department compliance
• Ensure facility and assets are kept secure
• Delegate and direct all service tasks as directed by the service manager, ensuring client vehicles are repaired and returned on time
• Monitor employee work and provide guidance, ongoing training, and development as needed
• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
• Assist with or perform administrative tasks
• Have a passion for sustainable transportation and changing the automotive industry Qualifications:
• High School Diploma or GED required
• Minimum 5 years of varied automotive service experience
• Exceptional ability to collaborate, motivate and lead individuals, groups, and vendors
• Verifiable track record of excellence in Customer Service
• Previous experience as an automotive technician
• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
• Excellent written and verbal communication skills
• Assist in building a world-class team from the ground up
• Ability to analyze and interpret internal reports
• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to travel on an as-needed basis
• Must possess a valid driver's licenseAdvantageous Experience:
• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM-specific EV experience and training