Zero Waste Supervisor (Customer Care Center)

The Zero Waste Supervisor at Republic Services in Santa Fe Springs, CA, oversees collection activities, manages drivers, and ensures operational excellence while adhering to safety and environmental standards. The role focuses on enhancing customer experience, driving efficiency, and implementing the Zero Waste Program. Candidates should have supervisory experience and a high school diploma, with preferred qualifications including a bachelor's degree and experience in environmental services.
About the position

The Zero Waste Operations Supervisor is responsible for overseeing collection activities in a designated area within the City of Los Angeles Franchise. This role involves managing drivers and helpers, ensuring operational excellence, and achieving contract profitability while adhering to safety and environmental standards. The supervisor plays a key role in enhancing customer experience and employee engagement, driving efficiency, and implementing the Zero Waste Program effectively.

Responsibilities
• Supervise collection activities and manage drivers and helpers in a designated area.
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• Ensure adherence to safety goals and accident prevention programs.
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• Provide leadership in achieving safety and operational excellence.
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• Engage with customers to resolve service issues and improve satisfaction.
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• Monitor and evaluate diversion program participation and support non-compliant customers.
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• Establish productivity goals and manage labor hours and disposal expenses.
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• Conduct route audits and prepare detailed reports for improvements.
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• Collaborate with Zero Waste Representatives to support recycling programs.
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• Create a collaborative team environment and drive employee engagement.

Requirements
• High school diploma or GED.
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• Minimum of 2 years of supervisory experience in a customer-facing role.
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• Valid driver's license.
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• Participation in the Company's leadership trainee program is preferred.
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• Bachelor's Degree in a business-related field is preferred.
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• Experience in labor relations is preferred.

Nice-to-haves
• Experience in environmental services or waste management.
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• Knowledge of recycling and waste diversion programs.

Benefits
• 401(k) matching
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• AD&D insurance
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• Dental insurance
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• Disability insurance
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• Employee assistance program
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• Employee discount
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• Employee stock purchase plan