Vendor Relationship Manager

Resource Innovations is hiring a Vendor Relationship Manager to oversee outreach and manage trade allies for Demand Response programs in Kansas and Missouri. The role involves recruiting, training, and collaborating with partners like OEMs and HVAC contractors. Candidates should have over 5 years of customer relationship experience, strong communication skills, and a passion for sustainability. The position is remote, with a preference for candidates located in the greater Kansas City area.
Resource Innovations is seeking Vendor Relationship Manager to join our growing team in Kansas City, MO. We are seeking a highly skilled and motivated Vendor Relationship Manager with a strong background in outreach to join our dynamic team. Experience in Demand Response Programs and/or the residential thermostat industry is a plus. As a Vendor Relationship Manager, you will be responsible for recruiting, training and managing trade allies and contractors capable of servicing and supporting the Demand Response programs in Kansas and Missouri. You will also lead the efforts to identify, engage and work with new and existing channels such as local retailers and HVAC contractors on ways to promote program enrollments through promotional events. Additionally, you will work with Original Equipment Manufacturers (OEMs) to identify opportunities to leverage any upcoming OEM promotions and will coordinate with the broader program team as it related to those partnerships.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities
• Collaborate with and support Program Manager on establishing and executing outreach initiatives
• Develop, manage and strengthen channel marketing relationships with program partners (e.g., OEMs, Trade Allies, Retailers)
• Prepare and conduct educational events for customers on DR programs (FAQs, what to expect, program materials)
• Provide assistance to enrolled customers to drive DR event participation and increase year-over-year enrollments.
• Represent program at promotional events
• Deliver best-in-class customer satisfaction
• Other duties as assigned

Requirements
• 5+ years' experience in customer relationship building
• 3+ years’ experience in Demand Response and/or residential thermostat channels (preferred)
• Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Excellent verbal and written communication skills with the ability to build rapport with diverse stakeholders (customers, partners, utilities)
• Strong presentation and negotiation skills
• Proficiency at effectively using a Customer Relationship Management Tool (e.g., Salesforce) to track and report on outreach efforts
• Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives.
• Independent worker capable of taking ownership of assigned tasks, proposing solutions, and suggesting improvements to existing processes related to reporting, tracking, and analysis.
• Effective under pressure, able to meet deadlines while adapting to shifting priorities and evolving business needs.
• Interest in sustainability and passionate about making a meaningful impact on energy reliability and the environment.
• Located in or willing to relocate to greater KC metro area is required

Benefits

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.