Transportation Customer Service Representative

DM Transport Solutions, LLC is hiring a full-time Transportation Customer Service Representative in Valley Green, PA. The CSR will manage customer relationships, make freight acceptance decisions, and ensure service requirements are met. Candidates need a high school diploma, experience in transportation, and strong communication skills. The role involves order management, data entry, and collaboration with drivers and planners. Pay ranges from $20.00 to $23.00 per hour based on experience.
COME JOIN THE TEAM!

D&M Transportation is seeking an experienced Customer Service Representative (CSR) to join our team in Etters, PA!

D&M Transportation is the medium size transportation company in the Central PA area.

As one of D&M's CSR's you will be responsible for managing the relationship with a group of customers. The CSR is required to make decisions specific to the acceptance of freight and when capacity is limited which freight should and should not be accepted from customers. This decision should be driven by consignee locations (to ensure drivers needs are met) and rate concerns, always working to generate maximum revenues.

$20.00 - $23.00 per hour depending on experience

Essential Functions:
• Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI and accurately enter them into the Transportation Management System
• Solicit Freight from customers as directed by TM and or Planners and/or for all available capacity, in the area of responsibility
• Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMS and notifying terminal personnel as needed of all changes
• Work with Planners, Drivers and other terminal personnel to ensure all customer requirements are met
• Track all loads in TMS/Trip alert to proactively identify service concerns
• Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations.
• Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers
• Ensure all service issues get properly documented

Minimum special knowledge and skills required:
• High School Diploma or GED
• Strong skills in MS Office (Excel, Word, PowerPoint, Access)
• Experience with Google Apps preferred
• Must have experience with transportation software including EDI, and TMW
• Must have experience in the transportation industry (full trailer load)
• Ability to function as part of a team at a high level
• Critical thinker
• Strong communication skills (both verbal and written)

D&M Transportation provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

ExperiencePreferred
• Prior experience in Transportation is a MUST
• Customer Service
• Familiarity with transportation software such as EDI, TMS, Samsara and PCS

EducationRequired
• High School or better

SkillsPreferred
• Billing
• Customer Service
• Teamwork
• Microsoft Word
• Microsoft Excel
• Time Management
• Interpersonal
• Communication
• Google Apps Suite

Behaviors
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:
• Day shift

Ability to Commute:
• Valley Green, PA 17319 (Preferred)

Ability to Relocate:
• Valley Green, PA 17319: Relocate before starting work (Preferred)

Work Location: In person