Technology Learning Consultant - Top tier law firm (Sydney, CBD)

The Technology Learning Consultant role at King & Wood Mallesons in Sydney involves technology adoption, change management, and training support. This position focuses on enhancing digital literacy and streamlining processes through the development of training programs and materials. The consultant will engage with stakeholders to improve technology use and will support both the Sydney office and collaborate nationally with the Technology Learning team.
• This is not a traditional technology trainer role – this role will suit an engaging, future-focused professional who is passionate about digital adoption
• Sitting within the Technology team this varied role covers technology adoption and change management, through to training and support
• Be at the forefront of experimenting with and adopting technologies that can help improve the way our firm works

Who are we?

A firm born in Asia, underpinned by world class capability.

With over 3700 lawyers in 27 global locations, we help our clients manage their risk and enable their growth. Our full-service offering combines un-matched top tier local capability complemented with an international platform.

We have deep roots in Australia spanning almost 200 years and acknowledge Aboriginal and Torres Strait Islander peoples as the traditional owners and custodians of these lands and waters.

Role Detail

The King & Wood Malleson’s Technology team provides the applications, infrastructure, systems, training and support to help deliver outstanding client service. At a top tier law firm, the expectations are high. The technology needs to be market leading and the utilisation needs to be current. This role will help our people work and collaborate more efficiently, by harnessing the tools and information they need to be productive in their own roles.

Based in the Sydney CBD office, reporting to the Technology Learning Manager, you will be part of the collaborative team responsible for technology training, change management, and communications for KWM in Australia and Singapore. This is a crucial role in ensuring the successful adoption and effective use of KWM’s technology tools and platforms.

With your expertise in Microsoft 365 tools, generative AI (including Copilot), and other core technologies, you will develop and deliver technology adoption strategies, training programs, and communication plans to enhance digital literacy and streamline business processes.

You will design and deliver regular training sessions (virtual, in-person, and hybrid) as part of established and new training programs, and create self-service learning materials (including SharePoint sites, videos, guides, and tips). You will also work within cross-functional project teams to deploy new tools and technologies nationally. The training you provide as part of our fortnightly national new starter inductions, will ensure our people benefit from your expertise the moment they join the firm.

In this role, you will directly support the Sydney office while collaborating with the rest of the Technology Learning team and other stakeholders across Australia and Singapore.

About You

Your exceptional stakeholder management and consulting skills will be an asset as you engage with the firm to understand how our people work and to help them move the dial in terms of their use of technology.

As with all similar roles, there is an element of change management to take our stakeholders through the change journey and adoption of technology. You will also bring:
• Experience in developing and implementing technology adoption strategies
• Expertise with and interest in the Microsoft 365 suite (Word, Excel, Teams, SharePoint, Viva Engage, Planner etc), Microsoft Copilot and generative AI tools. Knowledge of LegalTech and legal applications such as iManage, Elite, Intapp and Cosine Matter Planning is an advantage.
• Strong knowledge of change management methodologies
• Expertise in designing and delivering training courses and creating engaging self-guided learning materials (videos, e-learns)
• Exceptional written and verbal communication, especially in presenting complex tech information
• Ability to tailor communication to diverse audiences
• Energetic, proactive, and customer-focused
• Strong project and time management skills
• Ability to work collaboratively, influence stakeholders, and manage multiple tasks
• Certificate IV in Workplace Training and Assessment and Change Management qualifications (desirable)
• Bachelor's degree in Communications, Business, Technology, or Change Management

Next Steps

Applications close COB Tuesday 27th May 2025.

If you have any questions or need any further information, please don’t hesitate to reach out to Bridget on 02) 9296 3563.

If you are not an Australian citizen or permanent resident, you must hold all visas and other approvals necessary for you to work for the firm in Australia.

Why work with us?

We promote a collaborative culture where people feel respected, valued and supported both personally and professionally, and where diversity and inclusion also play an important role in enhancing our knowledge,

driving innovative solutions for our clients

and creating

positive social impact

.

We live by our

Principles

, and strive for mastery in all that we do. We take pride in the high quality work we deliver. Working with colleagues and clients who are leaders in their fields, means the ability to explore new paths to progress with continual learning and development, career and leadership opportunities.

As part of the KWM community you’ll have access to a suite of wellbeing initiatives,

benefits

, policies and processes, to enable you to achieve your career goals.

At KWM, we’ll provide you with the platform to Learn, Master, Lead.