Technical Support Specialist for Small Local Sustainable Agriculture Company

RPS Solar Pumps is seeking a Technical Support Specialist to assist customers with solar-powered water pump kits. Responsibilities include providing technical support, troubleshooting, managing customer inquiries, and maintaining documentation. Ideal candidates should have strong problem-solving skills, basic plumbing knowledge, and experience in technical support. The role is full-time, located in Woodland, CA, and offers benefits like 401K matching and health care. A passion for sustainable agriculture is a plus.
Join our team in Technical Support!

Friendly, hard working, and a quick learner? Like the concept of helping make agriculture more sustainable? Helping farms and ranches become more resilient with solar? Like the idea of loving what you do in a uniquely awesome work environment surrounded by great people, positivity and fun? In a place you want to come to work every day? You're in the right place!

Our company specializes in Solar Powered Water Pumps Kits that can be customer-installed by ranchers, farmers, offgrid-ers and homesteaders alike. The popular kits include a submersible pump that goes down the well, a controller, solar panels, and all the parts necessary to connect them together when in the field. We are passionate about getting more and more wells ‘off the grid’ powered by renewable energy, empowering and teaching customers how easy it is to DIY themselves.

Job Overview:

If you are detail-oriented, have a passion for technical work, and enjoy problem-solving, we encourage you to apply!

Responsibilities:
• Provide technical support, installation and troubleshooting assistance to customers via phone, text, chat app and email.
• Collaborate with customers and teammates to identify and resolve system-related concerns.
• Think creatively and out-of-the-box to help farmers and ranchers.
• Generate, update and manage tickets with customer information and thorough notes using CRM and ticket-based software.
• Follow up with customers to ensure their concerns are resolved satisfactorily and maintain high levels of customer satisfaction.
• Regularly update internal and external documents to accurately reflect system and equipment specifications.
• Maintain clear communication with teammates and customers.
• Perform other related duties as directed or assigned.

Experience:
• Strong problem-solving skills with a “yes” mentality.
• Basic knowledge of plumbing.
• Previous experience in a technical support role.
• Experience with DC power and electrical.
• Experience with modern cloud-based software.
• Strong multitasking abilities to handle multiple customer inquiries simultaneously.
• Customer-focused mindset with a commitment to providing prompt and professional support.
• Knowledge or interest in agricultural operations a plus

Our benefits include 401K with Company match, Health Care, Holidays and PTO, Sick Leave, Pet Insurance, Off-grid and Volunteer PTO days, Triple-your-impact donations, AAA Roadside Assistance membership, and all the random parties, food, karaoke, and fun we have on a regular basis!

The company operates Monday thru Friday. Weekends are sacred for everyone to relax and enjoy their families and friends! And yes, there is a company garden, as well as chickens and ducks running around so fresh veggies and eggs are an extra benefit at RPS!

As we continue to grow, we are seeking hard working and friendly individuals to join our team! Anyone looking for people that are excited as we are about sustainable agriculture, solar and helping people will find a home here. If you’re great, you’ll be in good company here at RPS!

[See Video of the team at https://www.rpssolarpumps.com/careers ]

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off

Schedule:
• 8 hour shift

Work Location: In person