Technical Support & Commissioning Engineer

Pixii AS is seeking a Technical Support & Commissioning Engineer in Brisbane, Australia. This pivotal role involves managing global support inquiries and commissioning Battery Energy Storage Systems (BESS). Candidates should have a degree in Electric Engineering or Data Science, with at least three years of relevant experience. Key responsibilities include ensuring customer satisfaction, inspecting systems, and improving processes. Strong analytical skills, a service-oriented mindset, and proficiency in Microsoft Office 365 are essential. Full-time position.
Pixii is a fast-paced, international scale up that is leading the charge to a more electrified and sustainable future with innovative BESS technology. Our solutions bring a new level of flexibility to energy storage, and we have a global reach through our partnerships. Based in Norway, we are committed to helping our clients around the world transition to a more electrified and sustainable future.

About the position:

The Technical Support & Commissioning Engineer is one of the most important roles in the Pixii organization. In close cooperation with the global Support & Commissioning team, you will handle all Support & Commissioning related inquiries globally. You will be handling and forwarding inquiries, perform commissioning of our systems globally, and you are expected to proactively suggest improvements of our tools and processes for the benefit of Pixii and our customers.

You will have a great understanding of how the Battery Energy Storage System (BESS) branch operates. This includes handling customer inquiries based on their specific needs reactively, but also with proactive commissioning, calibrations and monitoring of their system(s).

The Technical Support & Commissioning Engineer will contribute on working strategically and hands-on with more efficient ways of handling inquiries with right tools and processes, for the convenience of both Pixii and our customers.

You will work in a hyper-growth environment and must be comfortable with high pace. This role presents a great opportunity to influence and contribute to the company's international growth.

Responsibilities:
• Secure market leading customer satisfaction through excellent handling of our customers
• Inspection of end-of-line systems and ensuring consistent system delivery
• Proactively perform commissioning of the customers systems, and reactively respond to any questions or inquiries customers might have through our ticketing tool(s)
• Work closely with the Customer Success- and the RnD team to suggest good processes for handling of commissioning and support inquiries.
• Contribute on long-term strategies for a more efficient Support & Commissioning Organization through right tools, processes and resources.
• Identification, investigation, root-cause analysis and solution implementation of product/system inconsistencies

Work experience and requirements
• Degree in Electric Engineering, Data Science or requisite experience
• Hands-on technical background
• Minimum 3 years of relevant work experience
• Strong background and experience with quality assurance processes (root-cause analysis and action implementation)
• Experience in working with remote systems
• Experience related to Battery Energy Storage Systems (BESS) is a great advantage.

Personal Skills or qualifications:
• Analytical and structured mindset
• Service- and customer oriented
• Commercial understanding and attitude
• Good verbal communication and collaboration skills
• Process-oriented and able to establish and describe processes
• In-depth Microsoft Office 365 competence
• Ability to develop and maintain strong relationships
• Independent