Technical Product Support I

FTC Solar, Inc. is seeking a Technical Product Support I to work primarily in the Northeastern U.S. This role involves traveling up to 75% to support solar project installations, training customers, and ensuring product reliability. Candidates should have experience with mechanical and electrical systems, as well as a willingness to work in various outdoor conditions. The position offers competitive wages and benefits.
Technical Product Support (1,2, & 3)

Job Title : Technical Product Support

Location : Northeastern, United States

Reports to : Regional Manager

About FTC Solar Inc.

We are a growing team of dedicated renewable energy professionals focused on delivering cost reductions to our clients worldwide across the solar project development and construction cycle. With over 1GW of US and 4GW of worldwide project installation experience, our differentiated offerings, led by our single axis tracker called Voyager, drive value for utility-scale solar EPCs, developers, and long-term asset owners.

Products and Services
• Single axis tracker (1.8 GW of installations worldwide)
• Development Engineering Services
• Pay for Performance Engineering Consulting
• Pay for Performance Lean Construction Implementation
• Solar Design Automation Software
• Solar Portfolio Management Software

Position Overview

Technical Product Support Engineers work closely with the FTC Regional Managers and OPMs to ensure that the customer’s needs are satisfied in an appropriate and timely manner. The successful candidate will be willing to travel up to 75%, have a mechanical and electrical aptitude, experience working in an outdoor construction environment and demonstrate the ability to work independently or in a team environment to aid in training, commissioning, warranty support, and retrofits as needed.

Responsibilities
• Learn to perform basic construction and commissioning related tasks on FTC systems.
• Learn to provide FTC system installation training and inspection for customers during various phases of installation
• Perform pre-commissioning and commissioning for FTC installations
• Utilize Continuous Improvement Principles to improve FTC installations, commissioning, and reliability
• Identify and report issues (FTC FF/RFI process)
• Travel for key customer visits and construction site visits
• Potentially act as a Safety Lead, and or Quality Lead, as needed
• Travel to site to train customers/O&M technicians
• Review and redline as needed project documents required for site support (Golden Row, Commissioning)
• Help develop customer service standards, policies, and procedures as needed
• Analyzing customer needs and recommending appropriate solutions to the Regional Mangers and OPMs
• Ensuring hand tools and equipment are operating properly
• Working in all environments and weather conditions
• Other related special projects and duties as assigned

Qualifications

Qualifications you must have:
• 1+ year(s) working experience using tools and equipment required to maintain and repair company products
• 1+ year(s) working knowledge and application of arithmetic, geometry, electric circuits and electronics
• 1+ year(s) working experience with mechanical systems
• 1+ year(s) working experience with electrical systems
• Valid driver's license

Our Preferred Qualifications
• Willingness for extensive, frequent travel – up to 75%
• Manufacturing and field tech experience
• Background in solar industry
• Computer programming skills
• Strong leadership skills
• Strong communication skills
• Strong problem-solving skills
• Dexterity required to perform manual labor in extreme temperatures

WORKING CONDITIONS

FTC Solar offers competitive wages, growth opportunities, and a comprehensive benefits package including:
• Medical and Life Insurance
• Short-term and Long-Term Disability Insurance
• Other various voluntary insurance coverage options
• 401(k) with a company match and much more

For internal postings

To apply for this position, please send your resume to Steven Ransom: sransom@ftcsolar.com