Team Lead - L3

Arcadia is seeking a Team Lead - L3 in Chennai, India, with 6-8 years of experience, including 2-3 years in team leadership and customer service. The role involves supporting customers, training team members, and collaborating with US teams. Arcadia promotes a hybrid work model with a remote-first policy, offering competitive compensation and benefits. The company focuses on clean energy solutions and values diversity and innovation.
Team Lead - L3

Who We Are

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! Visit www.arcadia.com.

HQ: Washington, DC

>$1B Valuation; >$500M of Capital raised since inception

What we’re looking for:
• Fluent English speaker with strong verbal and written communication (Level C1 or higher)
• Minimum 6-8 years work experience
• Minimum 3 year customer service experience
• Experience supporting and troubleshooting with customers via phone
• Experience working with US teams
• Minimum 2-3 years team leadership experience
• Experience training and coaching team members on phone support best practices
• Exceptional attention to detail
• Good collaborator with strong project management skills
• Must be available to work from 7 am ET-4 pm ET

This role is based out of Chennai,India and is an exceptional opportunity for someone who relishes the chance to engage with cutting-edge technology, influence how our team builds and stays relevant, and work in a fast-paced environment with engineers on a high-morale, tightly knit team. Our engineering values are deeply ingrained in our culture-- you can read more about them here

Benefits:
• Competitive compensation based on market standards.
• We are working on a hybrid model with remote first policy
• Apart from Fixed Base Salary potential candidates are eligible for following benefits
• Flexible Leave Policy
• The office is in the heart of the city in case you need to step in for any purpose.
• Medical Insurance (1+5 Family Members)
• We provide comprehensive coverage including accident policy and life Insurance.
• Annual performance cycle
• Quarterly team engagement activities and rewards & recognitions
• L&D programs to foster professional growth
• A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency

Eliminating carbon footprints, eliminating carbon copies.

Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in India.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Thank you