Sustainable Transportation Solutions Manager

Upway is seeking a Sustainable Transportation Solutions Manager in New York, NY, to enhance customer satisfaction as a Bike Expert Support Specialist. The role involves providing exceptional support, developing e-bike knowledge, and collaborating with teams. Required skills include e-bike expertise, strong communication, and problem-solving abilities. Benefits include health coverage, paid time off, and professional development opportunities.
Sustainability Focus

As a leading e-commerce platform for e-bikes, Upway is dedicated to making electric mobility accessible and reducing waste. We're seeking a skilled Sustainable Transportation Solutions Manager to join our team.

Role Description:

In this critical role, you'll drive customer satisfaction and loyalty as a Bike Expert Support Specialist. You'll develop in-depth knowledge of e-bikes and provide exceptional customer support across various channels.

Key Responsibilities:
• Deliver personalized customer experiences and address complex queries.
• Enhance internal knowledge by creating comprehensive guides and resources.
• Collaborate with cross-functional teams to ensure seamless transactions.
• Capture customer insights to inform product enhancements.

Required Skills:
• Profound knowledge of e-bikes, preferably gained through industry experience or equivalent expertise.
• Exceptional written and verbal communication skills.
• Proficiency in using digital tools and software.
• A customer-centric and results-driven approach.
• Ability to excel in a dynamic, fast-paced work environment.
• Strong problem-solving skills and creative thinking.

Perks:
• Contribute to a pioneering e-mobility brand.
• Dynamic work environment with opportunities for growth and learning.
• Comprehensive benefits, including health, dental, and vision coverage.
• Employee assistance programs and paid time off.
• Competitive retirement savings plan and professional development opportunities.