Sustainable Transportation Assistant

Virginia Tech is hiring a Sustainable Transportation Assistant to provide customer service at the Hokie Bike Hub in Blacksburg, VA. Responsibilities include instructing customers on bicycle maintenance, answering inquiries about sustainable transportation, and maintaining campus bicycle facilities. The role requires strong customer service skills and may involve light custodial work. Candidates should have experience with bicycles and be available for occasional evenings and weekends.
Job Description

At Auxiliary and Business Services (ABS), our mission is simple yet profound: to serve the Virginia Tech community by providing products and essential services so that others can achieve success in support of the Virginia Tech mission. Every day, the unwavering commitment of the ABS team brings this mission to life. Through our work, we ensure that students, faculty, staff, and visitors have access to the resources and support they need to thrive in their academic, professional, and personal endeavors.

The Sustainable Transportation Assistant provides customer service to Hokie Bike Hub customers. The position mainly instructs customers in bicycle maintenance and repair and answers questions about sustainable transportation programs and services offered by Virginia Tech. The Assistant works the customer service desk and responds to phone calls and voicemails to communicate with customers. They display a strong work ethic that effectively motivates team members to perform their best. The incumbent also fosters collaboration and finds diplomatic solutions as needed.

The incumbent helps to maintain the campus FixIt Stations and Secure Bicycle Parking Area. The Assistant also represents the Department at various campus and community events, such as Sustainable Transportation Fair, bike to campus days, resource fairs, etc. The Assistant occasionally performs light custodial work.

The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies the Virginia Tech Principles of Community; and supports the university’s motto, Ut Prosim (That I May Serve).

Required Qualifications

Experience
• Demonstrated experience working on bicycles.

Knowledge, Skills, and Abilities
• Working knowledge of Microsoft Office applications.
• Problem solving skills.
• Strong customer service skills, including the ability to resolve customer issues efficiently and tactfully.
• Ability to complete tasks with varying levels of importance.
• Ability to answer and route phone calls, as well as respond to voicemail messages in a timely manner. and transfer them accurately and promptly to the appropriate staff member.
• Positive, enthusiastic, and generous energy and communication in all interactions with team members and customers.
• Availability to work occasional evenings and weekends to meet the needs of the department.

Preferred Qualifications

• Experience diagnosing, assembling, disassembling, and repairing various bicycle types, including knowledge of drivetrain systems, brakes (hydraulic and mechanical), suspensions, wheel truing, and flat tire repair.
• Competence in using specialized bike tools and equipment for repairs and adjustments.
• Demonstrated experience diagnosing and explaining issues/problems to customers and training and/or teaching others in a proactive environment.

Pay Band

2

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information:

$16–$18 per hour, based on experience and qualifications.

Hours per week

25-32

Review Date

May 1st, 2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Megan Hinkle at mahinkle@vt.edu during regular business hours at least 10 business days prior to the event.