Sustainable Tourism Specialist

Pinnacle Strategy Partners seeks a Sustainable Tourism Specialist to enhance customer experiences as a Remote Booking Agent. Responsibilities include client engagement, travel planning, itinerary management, communication, problem resolution, and documentation. Ideal candidates have strong communication and organizational skills. The position offers remote work flexibility, travel discounts, professional development, and a supportive environment for those passionate about sustainable tourism.
About Us
EcoWay Voyagers is a pioneering company dedicated to revolutionizing the travel industry by promoting eco-friendly practices and responsible tourism. Our mission is to create immersive travel experiences that not only showcase the beauty of our planet but also contribute to its preservation.

Job Description
In this role as a Remote Booking Agent, you'll play a crucial part in our team's efforts to deliver exceptional customer experiences. Your primary responsibilities will include:
• Client Engagement: Develop strong relationships with clients through various communication channels, understanding their travel needs and preferences.
• Travel Planning: Utilize your expertise to research and book travel services, ensuring seamless execution and minimal disruptions.
• Itinerary Management: Create personalized itineraries that balance time, budget, and sustainability considerations, providing clients with a unique and enriching experience.
• Communication: Provide timely and accurate information to clients regarding travel arrangements, changes, and updates, maintaining a high level of customer satisfaction.
• Problem Resolution: Address any issues or concerns that arise before, during, or after the trip, finding solutions to ensure a smooth travel experience.
• Documentation: Maintain accurate records of client bookings, payments, and correspondence using our internal systems and software.

Requirements
• Previous experience in travel booking, customer service, or hospitality is preferred but not required.
• Exceptional communication skills to engage with clients, team members, and travel partners.
• Strong organizational skills and attention to detail to manage multiple bookings and prioritize tasks efficiently.
• A customer-centric mindset with a genuine desire to provide exceptional service and create memorable travel experiences.
• Proficiency in using booking platforms, CRM systems, and other travel-related software is advantageous.
• Ability to adapt to changing priorities and thrive in a fast-paced, dynamic work environment.

Benefits
• Remote Work Flexibility: Enjoy the freedom to work from anywhere with a reliable internet connection.
• Travel Discounts: Access to discounted or complimentary travel opportunities to explore eco-friendly destinations and broaden your knowledge.
• Professional Development: Ongoing training and learning opportunities to enhance your skills in travel planning, customer service, and sustainability practices.
• Positive Work Environment: Join a supportive team of like-minded individuals who share your passion for sustainable travel and making a positive impact on the world.
• Competitive Compensation: Earn a competitive salary with potential performance-based bonuses and incentives.

What We Offer
We're committed to providing a supportive and inclusive work environment that fosters growth and development. If you're a motivated and customer-focused individual with a passion for sustainable tourism, we'd love to hear from you.