Surveyor Technician | Program Technician II, JC-472736

The California Department of Public Health is hiring a Surveyor Technician (Program Technician II) to assess and maintain healthcare standards. Responsibilities include processing surveys, managing certification records, and responding to inquiries. The role supports healthcare quality improvement across California. A hybrid telework schedule may be available, aligning with CDPH’s Telework Policy.
Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The Center for Health Care Quality (CHCQ) at the California Department of Public Health (CPDH) focuses on ensuring and enhancing healthcare standard. Our programs encompass regulatory oversight, quality assessment, and collaboration with healthcare providers to safeguard public health. We strive to optimize patient care by implementing policies, conducting inspections, and fostering continuous improvement in healthcare delivery across the state. CHCQ also oversees the certification of nurse assistants, home health aides, hemodialysis technicians, and the licensing of nursing home administrators.
• Department Website: https://www.cdph.ca.gov
• Check out How to Apply for a Job at CDPH
• Benefit information can be found on the CalHR website and the CalPERS website.
• The CDPH does not currently use E-Verify for employment verification.
• The salary listed in this ad may not include recent adjustments or changes from the fiscal year

Job Description And Duties

The California Department of Public Health, Center for Health Care Quality has an immediate opening for a Surveyor Technician (Program Technician II).

As a Surveyor Technician at CHCQ, you play a crucial role in assessing and maintaining healthcare standards. Together, we strive to ensure that California’s receive top-notch healthcare by maintaining the highest quality standards and fostering a culture of continuous improvement. By leveraging your technical expertise, you’ll contribute to the center’s mission of upholding the highest quality of care and safeguarding public health across California.

Your responsibilities would include:
• Entering survey renewal information into various systems and platforms.
• Fielding inquires through various communication channels from facilities, patients, families, and other agencies.
• Process surveys for different health facilities.
• Responsible for all areas of processing, including cover letters and surveys.
• Scans, copies, redacts, and mails a variety of documents to different recipients.
• Establishes licensed and unlicensed facility files in Electronic Licensing Management System (ELMS).
• Using various systems to produce different reports for Licensing and Certification (L&C) and other public agencies.
• Entering and managing certification records in ASPEN system.

A hybrid telework schedule may be available for this position, in accordance with CDPH’s Telework Policy and Procedures.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Experience providing support to multiple staff members and managing a wide range of duties with differing priorities and deadlines.
• Excellent written and verbal communication skills as demonstrated in the ability to write emails, explain policy/processes and/or document procedures.
• Ability to analyze survey data, interpret findings, and provide recommendations.
• Attention to detail is crucial in surveying to ensure accurate data collection and reporting.
• Familiarity with relevant regulations, codes, and standard related to surveying and healthcare facilities

Statement of Qualifications (SOQ)

An SOQ is a narrative discussion regarding how the applicant’s education, training, experience, and skill meet the Desirable Qualifications for the position. The SOQ responses are also evaluated for writing ability. For additional information on writing an SOQ, please visit How to Write Engaging SOQs for CDPH.

Please address the SOQ by using specific examples of your education, training and experience.
• Essay SOQ - A single essay question for the applicant to describe their knowledge, skills, and abilities related to the position.

PLEASE NOTE: Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications. Simply copying and pasting your resume will also not be accepted. Applications received without an SOQ may be rejected.

Eligibility Information

If you are new to California State Service, you must take and pass the examination for this classification to be eligible for hire. Current state employees without transfer or list eligibility must also complete and pass the examination for this classification to qualify for this position.

Please go to CalHR’s website to review the Program Technician II exam bulletin.

Telework Information

This position may be eligible for telework up to three (3) days per week and is required to report in-person to the designated headquarters office location a minimum of two (2) days per week. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Business travel may be required, and reimbursement considers an employee’s designated headquarters office subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this position is identified in the duty statement.

Final Filing Date: 4/14/2025

Job Code #: JC-472736

Position #(s): 580-841-9928-001

Working Title: Surveyor Technician

Classification: PROGRAM TECHNICIAN II

$3,721.00 - $4,664.00

Work Location: Orange County

Telework: Hybrid

Job Type: Permanent, Full Time

Should you have any questions regarding the application process, our Recruitment Team is ready to help you at Apply@cdph.ca.gov or (916) 445-0983.