Supplier Services Technical Advisor

GHG Solutions Ltd is seeking a Supplier Services Technical Advisor in London. The role involves managing claims, validating estimates, overseeing repair phases, and resolving complaints. Candidates should have strong administrative skills, experience in insurance repair, and effective communication abilities. The company offers benefits like a discretionary bonus, generous leave, pension contributions, and career development opportunities. This is a full-time position based in the office.
Excellent opportunity for an experienced insurance repair professional to join a high quality Claims Management business, to develop and grow the team.

GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 30 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.

The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.

What will you be responsible for:
• New claim registration

Reviewing data to set up new claims, appointing contractors and subsequently updating claims on our internal systems.
• Validation on estimates

Assisting in the validation of contractor estimates – assessing the extent of work being undertaken as part the scope relative to the original instructions and supporting photographs. Ensuring that only relevant works have been included, and that correct philosophy has been applied to the repairs.
• Repair phase management

Managing the repair phase to ensure service levels are met – and proactive updates always provided back to the financial owner, and all required system fields kept fully updated throughout. This will include the end phase of the claim including invoicing and closure.
• Complaint Resolution

Take ownership of contractor complaints and ensure all assessed and resolved promptly, with all parties kept updated and suitable action and resolution agreed.
• Work with the Supplier Services Management Team

Supporting the Network Performance Managers and Head of Supplier Services in building relationships with the network, but also in providing regular feedback and raising any issues in a timely and effective manner.

What we need from you:
• GCSE English & Maths – strong administrative skills – Microsoft Excel, Outlook & Word.
• Experience of reviewing building repair estimates in the household insurance arena.
• Knowledge of construction trades, preferred but not essential
• Good technical and problem-solving skills, identifying solutions.
• Effective written and verbal communication skills with the ability to articulate complex issues.
• Good interpersonal and organisational skills and a team player.

What we offer you in return:
• Discretionary company bonus
• 25 days annual leave, rising to 27 after 3 years’ service and 30 days at 5 years’ service.
• Additional day off for your birthday
• 5 % Contributory Pension
• Private Health Care
• Death in Service
• Long service Awards
• EAP
• Enhanced maternity, adoption, paternity and sick pay
• Electric Vehicle scheme (after induction)
• Cycle to work scheme
• GP Access 24/7
• Holiday purchase scheme
• Career development and progression opportunities
• We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.