Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience

Amazon is seeking a Sr. Ops Engineer for MSP-CX DR, focusing on operations in London. The role involves managing project plans, coordinating installation and deployment of fulfillment technologies across Europe, and driving continuous improvement. It requires collaboration with various teams and significant travel (up to 75%) to project sites. Candidates should have a Bachelor's degree in Engineering and be prepared for both virtual and in-person collaboration.
We are seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to develop and deliver the next generation of world-class This position is responsible for the schedule, scope and cost planning for large scale fulfillment technology and robotics projects into both live and new fulfillment centers across Europe. As Sr. Operations Engineer, your primary role is to own the coordination and execution of definition, installation, commissioning, deployment, ramp up and support of the MSP products in the field. In parallel to the execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer.

In this role you will be focused on two primary lines of effort. The first is deployment project management, and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status. You will manage the day to day project scheduling and budget management, and work on continuous improvement activities to improve the projects in your space. You will spend time with your manager to develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for.

Key job responsibilities
• You will manage the development of project plans and technical solutions which may be defined
• You will Influence internal and external partner teams and suppliers
• You will own the strategical definition of the technologies and the tactical planning on the installation of complex cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors
• You will support the strategy of your program/product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer
• You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams
• This is a travel-based role and you will be expected to travel to meet the requirements of your projects across Europe, upwards of 75% or more

Flexible locations across the EU (Italy, Germany, Spain and France) and the UK.

Qualifications

Basic:
• Bachelor’s degree in Engineering (Mechanical or Electrical Engineering) or other STEM field degrees
• More than 5 years experience and strong technical background in relevant fields of automated or non-automated material handling equipment
• Experience directly managing and responsible for multiple large projects
• Experience in managing vendors
• Proficiency with Microsoft Office products and applications
• Experience using CAD software (AutoCAD, REVIT, BIM 360, etc.)

Preferred:
• Master’s degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
• Experience in Logistics, Distribution, or Fulfillment processes
• Experience in Six Sigma, Lean manufacturing or other operations engineer tools
• Demonstrated design and/or implementation experience with integrated automation solutions, such as material handling systems, high-speed packaging lines, or manufacturing lines.
• Experience with benchmarking technical equipment and metrics

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.