Solar Technical Support Engineer (10105)

Arctech is seeking a Solar Technical Support Engineer in San Francisco, CA, responsible for configuring products and resolving technical issues for customers. The role involves providing technical support, collaborating with cross-functional teams, and producing technical documentation. Candidates should have a relevant engineering degree, excellent communication skills, and over 5 years of experience in solar PV projects. The position is full-time and emphasizes customer experience and product optimization.
The ideal candidate will be responsible for confirguring our product to resolve our customers' technical issues. You will support customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities:

1. Provide technical support for Arctech’s customers (US region), ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer value with the team.

2. Set-up competitor intelligence database: projects, products, supply chain

3. Work closely with cross-functional teams to to identify areas for improvement and develop solutions that enhance the product's functionality and performance to meets the customer's needs and project requirements.

4. Compile POT procedure and technical documentation during bidding stage;

5. Produce topographical slope analyses, heat map based on provided topographical contour data using GIS software and Civil 3D.

6. Interpret customer provided inputs and create optimized Tracker layouts considering boundaries, setbacks, constraints, and topography.

7. Interpret structural design information provided by internal technical team. Coordinate and consult with engineers and others on engineering details, design assumptions and resolve design or other technical queries of client.

8. Interface with outside contracted drafting teams: review and help ensure template compliance, check/redline drawings, etc. Check drawings and documents created by others for accuracy, correctness, and compliance.

9. Modify drawings per customer comments/feedback, and use customer feedback to develop drawing templates, notes, views etc.

Qualification:

1. Bachelor of Science in Civil/Structure/Mechanical/Renewable energy engineering.

2. Excellent communication, organizational, and time-management skills.

3. Ability to work effectively across multiple organizations in a fast-paced, smaller company environment.

4. Willingness to learn for projects with multiple contributors and version control.

5. Practical experiences with leading technical supporting team;

6. 5+ year of experience working for a Solar PV Project, a PV EPC (engineering-procurement-construction) company, or an independent engineering firm reviewing Solar PV Project related mechanical structures.

7. Experience in PV Syst simulations, Auto-CAD, understanding design wind speed requirements as per international codes and standards, basic electrical engineering related to solar PV projects.