Solar Project Manager / Customer Service Representative

LA Solar Group is hiring a Solar Project Manager / Customer Service Representative in Sun Valley, ID. This full-time hybrid role involves managing solar and battery storage projects, ensuring smooth operations and customer satisfaction. Responsibilities include coordinating teams, maintaining project timelines, and addressing customer inquiries. Candidates should have 2+ years of relevant experience, strong communication skills, and familiarity with project management tools.
Solar Project Manager / Customer Service Representative

LA Solar Group

Location

Sun Valley

Posted date

2 days ago

Minimum level

N/A

Employment type

Full-time

Job category

Other

Join Our Growing Team at LA Solar Group!

In the midst of the solar industry's challenges, LA Solar Group, a recognized Inc. 5000 Fastest-Growing Solar Company for 8 consecutive years, stands tall. We continue to lead with innovative solutions and a strong customer reputation.

Job Summary

LA Solar Group is seeking a motivated and detail-oriented Solar Project Manager / Customer Service Representative to join our team. This hybrid role bridges the gap between our field operations and our customers-ensuring solar and battery storage projects run smoothly, on schedule, and with exceptional customer satisfaction from start to finish.

Job Duties / Responsibilities

Manage solar and battery storage projects from contract signing through installation and final inspection

Serve as the main point of contact for customers, keeping them informed throughout each phase of the project

Coordinate internal teams (sales, design, installation crews, electricians) to meet project deadlines and quality standards

Schedule and oversee site surveys, permitting, utility interconnection, inspections, and system activations

Maintain accurate project timelines, notes, and updates using CRM/project management software

Answer customer inquiries via phone, email with professionalism and responsiveness

Proactively address customer concerns or issues and provide timely resolutions

Conduct post-installation follow-ups including monitoring setup, final documentation, and warranty/service support

Assist with continuous process improvement to enhance customer experience and streamline workflows

Stay informed on current solar technologies, battery systems, and incentive programs to assist and educate customers

Manage solar and battery storage projects from contract signing through final inspection using our in-house CRM tool

Communicate with customers directly through the CRM platform-keeping them updated on project status, answering questions, and sharing key documents

Ensure all project milestones, notes, and files are accurately documented in the CRM for team collaboration and transparency

Guide customers through the project timeline by using automated updates and personalized communication via the CRM

Qualifications / Requirements

2+ years experience in solar, construction project management, or customer service roles

Exceptional communication skills and a strong customer service mindset

Organized and capable of managing multiple projects and priorities simultaneously

Familiarity with permitting, utility interconnection, and inspection coordination

Proficiency with spreadsheets, and project-tracking tools

Experience with CRM systems a plus-we use our own in-house platform to manage projects and communicate with customers in real-time

Ability to interpret solar plans, proposals, and technical documents is a plus

Must be legally authorized to work in the United States

Physical Demands and Abilities

Ability to sit or stand at a computer for extended periods

Comfortable working in a fast-paced, team-focused environment

Benefits

Health Insurance: Comprehensive medical coverage available after 6 months of employment

401(k) Retirement Plan

Paid Time Off: Vacation days, sick leave, and holidays

Professional Development - Training, certifications, and growth into senior roles

Team Environment - Work with a supportive crew in a growing renewable energy company

Company Equipment Provided - computer and all necessary software access