Solar Installation Manager - Solar Inverters, Lagos (Nigeria)

Sun King is hiring a Solar Installation Manager for its Lagos, Nigeria location. The role involves managing and coaching installation teams, overseeing solar inverter installations, ensuring quality and safety compliance, and maintaining high customer satisfaction. Candidates should have a degree in engineering and at least 7 years of relevant experience in managing field teams, particularly in the solar energy sector. This position is not remote.
Description

Location : Lagos, Nigeria

About the Role:

Sun King seeks an experienced and dynamic Solar Installation Manager - Inverters to manage, coach, and optimize our zonal and regional inverter installation teams across Nigeria. This is a pivotal, hands-on managerial role for a proven manager who will be the driving agent behind field excellence.

What you would be expected to do

Team Managing & Field Force Management:
• Manage, coach, and support a network of zonal and regional installation and service teams across the territory.
• Drive professional growth within the teams, mentoring technicians and team leaders to develop best-in-class technical and customer service skill sets.
• Foster a culture of safety, quality, accountability, and continuous improvement.

Installation Operations & Project Management:
• Oversee the end-to-end installation process for solar inverter systems, ensuring projects are completed on time, within scope, and on budget.
• Allocate resources efficiently and manage the scheduling of installation teams to maximise productivity and meet installation targets.
• Act as the primary point of escalation for complex installation problems, providing hands-on technical guidance and problem-solving support to field teams.

Quality Assurance & Safety Compliance:
• Implement and enforce strict quality control checks for all installations, ensuring they meet Sun King’s technical standards and manufacturer specifications.
• Guarantee 100% adherence to all health, safety, and environmental (HSE) protocols, conducting regular safety audits and training sessions.
• Maintain detailed records of installations, inspections, and compliance certifications.

Customer Satisfaction & Service Excellence:
• Uphold the highest standards of customer service, ensuring a seamless installation experience and proactive post-installation support.
• Address customer escalations related to installation quality or timelines promptly and effectively.
• Monitor customer feedback and Net Promoter Score (NPS) to identify areas for improvement and implement corrective actions.

Operational Efficiency & Performance Metrics:
• Be accountable for key performance indicators (KPIs), including installation turnaround time (TAT), first-time fix rate, technician productivity, and cost per installation.
• Analyze performance data to identify bottlenecks, implement process optimizations, and drive operational excellence.
• Prepare and present regular performance reports to senior management.

Technical Training & Development:
• Develop and conduct ongoing technical training programs on new inverter technologies, installation methodologies, and troubleshooting techniques.
• Ensure all team members are certified and up-to-date with the latest product knowledge and safety procedures.

You might be a strong candidate if you
• A degree in engineering or other relevant disciplines.
• 7+ years of experience managing field installation teams, preferably within the solar energy, inverter/UPS, or telecommunications industry.
• Knowledge on solar inverter systems, installation, troubleshooting and maintenance processes.
• Knowledge on solar PV systems, electrical wiring standards, and power electronics.
• Proficiency in diagnostic tools, software, and remote monitoring platforms.
• Excellent verbal and written communication skills with the ability to distill information and understand how to communicate to different audiences to get results.
• Passionate about customer service and resolving issues
• The ability to maintain calm under pressure
• Efficiency and organizational skills
• Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
• Entrepreneurial Spirit with qualities of being able to work and figure things out with innovative thinking, problem-solving skills, and presence of mind.
• Driven by the social mission to provide energy to consumers and employment to rural communities.

What Sun King Offers
• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.

Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.

Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.

Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.

Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.

Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.

Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.

Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.