Service Technician

Earthlight Technologies is seeking a Solar Service Technician in Ellington, CT. The role involves troubleshooting, repairing, and installing solar components in residential and commercial settings. Candidates should have at least three years of electrical/solar experience and strong customer service skills. Responsibilities include site visits, communication with customers, and maintaining a clean working environment. The position requires travel to job sites and working on roofs.
Role: Solar Service Technician

Company Overview: Earthlight Technologies is a family owned and operated business based in Ellington, CT. We specialize in solutions for residential solar, commercial solar, EV charging Stations, and commercial energy efficiency. We focus on high quality equipment and workmanship to ensure a system that is lasting far beyond its warranty. We are an Affirmative Action/Equal Opportunity Employer, committed to creating a diverse and inclusive workplace where all individuals are treated with respect and given equal opportunities for employment and advancement.

Position Overview: We are looking for a talented, reliable, hardworking solar technician to work in commercial and residential service, as well as site visits and final walkthrough. The ideal candidate will have at least three years of electrical/solar experience with outstanding customer service and communication skills.

Key Responsibilities:

-Troubleshoot, diagnose, repair, and/or install electrical solar components in a residential/commercial environment.

-Solar panel removal, and re-install

-Solar panel cleaning in a commercial setting

-Inverter repair, removal, and re-install

-Assist customers with internet connectivity issues on their monitoring systems

-Effectively communicate with manufacturer technical support to troubleshoot specific issues.

-Perform required testing, record measurements if needed.

-Take pictures of all equipment for uploading and job closeout.

-Record all equipment serial numbers.

-Completing daily logs and tasks, communicating job status with team through CRM.

-Responsible for failure investigations and providing solutions.

-Maintain a clean and safe working environment

-Maintain a clean, organized company vehicle

-Provide excellent customer service and communication with managers

-Travel to job sites in service area

-Work with dispatcher to ensure schedule is maintained and delays are properly communicated to customer

-Regularly working on roofs and inside attics.

-Being able to climb up and down a ladder and easily maneuver tall/steep roofs

-Communicating effectively with customers and understanding their needs/requests

-Ensure work is performed in a timely and efficient manner.

-Create and submit weekly reports to the Manager.

Required Qualifications include but are not limited to:

- 3+ years electrical/solar service experience preferred
- 2+ years commercial experience preferred
- Possess and maintain a valid and clean driver's license
- Willingness to work overtime

- Must be able to work on a roof
- Must be able to lift to 100 pounds

- Ideal candidate would be highly motivated

Compensation: $28.00 - $35.00 per hour

Core Values: At Earthlight we have a set of Core Values that we hold each other to and would expect any new hire to strive for.

- We Value Each Other

- We Do the Right Thing

- We Demand Quality

- We Work Safely

- We are Responsible Steward

Benefits Package Includes:
Health Benefits - Access to comprehensive medical, vision, and dental coverage
401k - Attractive company match
Time-off - A balanced approach to work-life with Paid Time Off
Bonus - Performance-based bonuses
Growth - Avenue for professional development and progression in a thriving company
Culture - Join a family-centric atmosphere that focuses on teamwork, excellence, and customer gratification

Job Type: Full-time

Pay: $28.00 - $35.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• Monday to Friday
• Weekends as needed

Ability to Relocate:
• Ellington, CT 06029: Relocate before starting work (Required)

Work Location: In person