Service Technician - Modular Infrastructure for Biological Services (MIB)

Goterra is hiring a Service Technician for their Modular Infrastructure for Biological Services in New South Wales, Australia. The role involves ensuring the continuous operation of systems that process organic waste and farm insects, conducting inspections, maintenance, and troubleshooting. Candidates should have a strong technical background, problem-solving skills, and a passion for sustainability. This position supports Goterra's mission to combat climate change through innovative waste management solutions.
THE COMPANY

At Goterra, we believe climate change is the crisis of our time. We exist to help solve it. We are reimagining a future where nature and automation work in tandem to solve complex problems like reducing food waste and securing our food supply chain. At our headquarters in Hume, we design and build our modular robotic infrastructure (MIB) using insects to turn food waste into products - animal protein and high grade fertilizer. This process has helped us close the loop and create a circular economy whilst mitigating thousands of tonnes of Greenhouse gases that otherwise would have entered the atmosphere. As we continue to grow this number will turn into millions and eventually billions of tonnes. This is your chance to join and support our mission of making the world better, a billion times better!

THE ROLE

Working in the frontline of our mission to help make the world better is the Service Technician. As a Service Technician you will ensures continuous operation of our system - keeping correct parameters for the system, ensure feeding of organic waste to our hungry maggots, unblocking systems, problem solve a wide variety of technical issues and maintain site safety and cleanliness.

We’re seeking motivated technicians who likes problem solving and continuous improvements. If you’re seeking to engage in a role that contributes to the advancement of sustainable farming systems, and are interested in a genuine career opportunity with a fast-moving, innovative company, then this position is for you. We are seeking technicians who are passionate about climate change, believe in our mission, and align with our purpose and values.

MAIN RESPONSIBILITIES
• Ensuring the continuous operation of Goterra’s plant and machinery, including equipment used to process organic (food) waste and farm and process insects.
• Conducting daily service inspection of robotic units and supporting mechanical infrastructure
• Conducting planned and reactive servicing and maintenance of plant and machinery.
• Conducting mechanical, electrical and electronic system checks
• Operating machinery used to manage material flow through the waste management system, including - forklift, conveyor, depackaging machine, pumps, macerators and Modular Biological Unit (MIB).
• Determining the density of insect neonates to be used in the MIBS through sampling and calculations to maximize organic waste consumption.
• Operate pumps and other machinery to manage material flow through the system
• Determining the density of insect neonates to be used in the MIBS through sampling and calculations to maximize organic waste consumption.
• Undertake basic fault finding and troubleshooting in response to service issues
• Remove material contaminants and blockages when needed
• Maintain site cleanliness on a daily basis
• Documenting service incidents and responses and communicating service status updates to the team.

KEY SKILLS AND EXPERIENCE
• A strong technical/mechanical background from previous positions held
• Basic mechanical and electrical problem-solving skills with the ability to quickly learn and understand new systems
• The ability to understand, perform and follow production sequence, workflows, samples collection and data recording.
• Demonstrated experience with troubleshooting and fault-finding processes from problem identification through to resolution, including record keeping and reporting.
• Demonstrated ability to develop operational protocols and documentation such as Standard Operating Procedures, Safe Work Method Statements and operational checklists/guidelines.
• A commitment to learning and developing new skills and knowledge required for the role and ongoing development
• Excellent interpersonal skills, and the ability to proactively use communication skills to collaborate and work effectively within the team, across Departments and with external stakeholders such as clients and contractors.
• A flexible and adaptable approach to work, ready to take on any new challenge with a positive attitude and a problem solving mindset
• Good digital literacy skills - ability and willingness to work with digital tools both for communication and documentation
• A strong team player who is happy to step in and support other teams when needed
• The ability to meet the physical requirements of the role, e.g., lifting up to 20kgs
• A valid driver’s license and reliable transport.

ADVANTAGEOUS (not a requirement for the role)
• Experience with pumps and/or hydraulic systems
• Yellow Card or RIIHAN301B-Operate Elevated Work Platform
• Forklift license

We pride ourselves on being an inclusive organisation and encourage applications from anyone with passion for our mission, particularly from women, veterans, people with disability, the LGBTIQ+ community, and people from culturally and linguistically diverse backgrounds.
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